vicidial.org

Hi guys,

How do you simulate or workflow when you have multiple telephony servers and using phone balancing.

phone balancing is already setup to all telephony servers.
what I understand is when an agent trying to connect their softphone to a "down telephony server" of course they will get an error.
so what they need to do is to try another telephony server's ip. Once that connected then they will submit and get a call right to their softphone and start dialing.

Now what I did is to simulate phone load balancing.
serverA serverB and serverC

so i connected my softphone to serverC which i successfully got the call and started dialing.
then i intentionally stop asterisk service by doing core stop now in serverC.

now I connected my softphone to serverB, but when i tried to login, it wont call i dont see any log in asterisk that the phone is ringing, but when i logout from agent client i see logs that it hangup the softphone.
then when i see the real time report the agent was login into serverA ip. So what I did is I change the softphone ip to serverA and then logout and login then I get the call. Is not this automatic?

now when i tried to start asterisk to the server C and change my softphone to serverC, then tried to login, I receive the call and can start dialing.

Why it didn't receive the request call on serverB? even though the serverC is down I even set it to inactive in the admin server pages.

when properly setup, they shouldnt have to login to anything but the web server. You need to create a phone group alias and then a phone alias on each server

carpenox wrote:when properly setup, they shouldnt have to login to anything but the web server. You need to create a phone group alias and then a phone alias on each server

but i need to register the zoiper soft phone to an active telephony server.
so what i notice is, when i put the serverC down. then i reconnect my soft phone to serverB, then i tried to login i dont receive the initial call, then i see my server ip agent set to serverA to real time report, so i change my softphone ip to serverA then i get the call. I used the bulk phone insert.