vicidial.org

Hi guys,

when im trying to manual dial in agent web client this number format
dial code: 1
phone number: 87735052XX

it doesn't dial, i dont hear the ringing sound and i dont see any logs in asterisk.

but when i tried to manual dial it using soft phone i see logs and it can dial.

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but itried to dial some other number and it can successfully dial
dial code: 1
phone number: 71493312XX
phone number: 95432976XX
phone number: 80329738XX

it can dial and i see logs in asterisk
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carrier dial plan
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TRUNKA}/${EXTEN:1},,tTor)
exten => _91NXXNXXXXXX,3,Hangup

Since that number is a Toll-Free number, if you are also using a Toll-Free number for your CallerID, it most likely will not dial since you cannot dial a toll-free number from a toll-free number.

If that is not your issue, then you should post the Asterisk CLI output from your dialing attempts.

mflorell wrote:Since that number is a Toll-Free number, if you are also using a Toll-Free number for your CallerID, it most likely will not dial since you cannot dial a toll-free number from a toll-free number.

If that is not your issue, then you should post the Asterisk CLI output from your dialing attempts.

Hi Matt, thank you for replying.
I'm not using a toll-free number for the callerID, this is the callerid campaign i have set 12093624XXX.
So when i tried to call the toll free number, it doesn't show any logs in asterisk, and no ring at all.

Well there goes the easy reason it could be happening, now you're just left with dialplan debugging.

First, you will need to check the vicidial_manager MySQL table and see what the exact extension and channels that were used for that call were.

Then, you will have to look through your extensions.conf and extensions-vicidial.conf and see if there are any entries that will match what was dialed.

mflorell wrote:Well there goes the easy reason it could be happening, now you're just left with dialplan debugging.

First, you will need to check the vicidial_manager MySQL table and see what the exact extension and channels that were used for that call were.

Then, you will have to look through your extensions.conf and extensions-vicidial.conf and see if there are any entries that will match what was dialed.

Hi Matt.

this is the query result when i dialed the toll free number. no ring no logs in asterisk -r

1193 | | 2021-04-15 13:01:35 | SENT | N | 192.168.3.8 | | Originate | M4151301350000000011 | Exten: 99918773505288 | Context: default | Channel: Local/8600051@default | Priority: 1 | Callerid: "M4151301350000000011" <12093624749> | Timeout: 60000 |

the channel field is empty.


and then the extensions-vicidial.conf has this end of file message ; END OF FILE Last Forced System Reload: 2021-04-09 10:54:05

i see the dial plan entry
exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${TRUNKA}/${EXTEN:1},,tTor)
exten => _91NXXNXXXXXX,3,Hangup

Looks like it's dialing "99918773505288" in the dialplan, and what you have posted would not match that.

You would need something more like this:

exten => _9991NXXNXXXXXX,2,Dial(${TRUNKA}/${EXTEN:3},,tTor)

mflorell wrote:Looks like it's dialing "99918773505288" in the dialplan, and what you have posted would not match that.

You would need something more like this:

exten => _9991NXXNXXXXXX,2,Dial(${TRUNKA}/${EXTEN:3},,tTor)

Woa! That's fixed the problem, Thank you so much Matt.

i added a new entry to catch that exten.
exten => _9991NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _9991NXXNXXXXXX,2,Dial(${TRUNKA}/${EXTEN:3},,tTor)
exten => _9991NXXNXXXXXX,3,Hangup

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another thing i noticed.
so when i tried to dial that toll free phone number i see the customer information that the DialCode field sets to 991. but when i tried to call normal phone number, it just populated to DialCode 1

both my dial prefix and manual dial prefix is set to 9 in campaign.