Transfrred call is not getting hangup from customer side

[nikunj_kayasth]

Hello All,

I am new to vicidial and looking for a help.

Here is my config:
VERSION: 2.4-309a, BUILD: 110430-1642, GoAutoDial CE 2.1, 2.6.18-238.9.1.el5.goPAE (SMP)

Also, I tried on vicidial with below setup:
SVN 2973, db Schema 1542, VERSION: 2.14-670a, BUILD: 180424-1521.

Problem:

Incoming call comes to call queue and answered by one agent (Agent1) then he/she do attendant(Agent) transfer to available agent (Agent2) and then leave 3 way call, after that customer and Agent2 are connected. Everything is fine but but real issue is when Agent2 hangup the call, call is not getting disconnected from customer side even though call hangup from agent side and agent selected Dispo.

Has anyone faced similar issue in past?
Please help me to get this solved.

Thanks

[mflorell]

The version of VICIdial you are using is 10 years old and is unsupported. I would strongly recommend upgrading your VICIdial software to the latest svn/trunk revision to fix this issue and several other security issues that your system is vulnerable to.

[nikunj_kayasth]

Hi Matt,

Thanks for quick reply.
I have another machine with ViciBox v.8.1.2 ISO | VERSION: 2.14-766a | BUILD: 200816-0912
SVN: 3284 | DB Schema: 1604 | Asterisk 13.21.2-vici

But same issue is there as well.
Please suggest.

[mflorell]

Is the customer never hung up on, or does it take 2-3 minutes for the customer line to be hung up when they are alone in the session?

[nikunj_kayasth]

Yes customer got hangup after 2-3 minutes when alone on line.

[mflorell]

You probably want to try enabling the faster 3-way call validation to all of your dialers. This is a fairly simple process that just involves modifying two crontab entries on all of the dialers in your cluster:

ADDING '--cu3way' TO THE KEEPALIVE ENTRY:

### keepalive script for astguiclient processes
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl --cu3way


ADDING '--no-vc-3way-check' TO THE CONF UPDATE ENTRY:

### updater for conference validator
* * * * * /usr/share/astguiclient/AST_conf_update.pl --no-vc-3way-check

[carpenox]

nice, i didn't know about using the --no-vc-check with the --cu3way option, i love learning something new, thx matt

[nikunj_kayasth]

Thanks Matt,

I will apply that and will check.
"--cu3way" This was already there in ADMIN keep alive.
"--no-vc-3way-check" Added this and checking.

[nikunj_kayasth]

Hello Matt,

I applied those two changes and that is working fine and my issue has been resolved.
Thank you so much for your quick assistance.
I will let you if anything else is there.

Thanks