AMD Type: KHOMP
Posted:
Mon May 03, 2021 3:04 pmby dhijrwn
We are trying khomp call analytics.
I have an issue when i setup my campaign amd type to KHOMP, There are calls in queue but doesn't routes to an active agent.
Anyone experience this?
Re: AMD Type: KHOMP
Posted:
Tue May 04, 2021 1:44 pmby carpenox
I have not had the pleasure of working with a khomp device yet but id be more than willing to help via skype if you wanna hit me up
Re: AMD Type: KHOMP
Posted:
Tue May 04, 2021 6:58 pmby mflorell
Getting KHOMP to work can be complicated. We've helped about a half-dozen clients set it up, and there are a lot of little things(on both the KHOMP and VICIdial sides) that if not set correctly can cause it all to break.
If you haven't already, you should read through the documentation a few times,
http://vicidial.org/docs/KHOMP_Documentation.pdf
Re: AMD Type: KHOMP
Posted:
Tue May 04, 2021 6:58 pmby mflorell
Getting KHOMP to work can be complicated. We've helped about a half-dozen clients set it up, and there are a lot of little things(on both the KHOMP and VICIdial sides) that if not set correctly can cause it all to break.
If you haven't already, you should read through the documentation a few times,
http://vicidial.org/docs/KHOMP_Documentation.pdf