vicidial.org

Hello Everyone,

Is there any way for us to do the warm transfer using ra_call_control for stage value equals to EXTENSIONTRANSFER? I just noticed that every time we are invoking the API using the function and EXTENSIONTRANSFER it automatically disconnects the other line and transfer it to the external number.

We want to do warm transfer instead of cold transfer.

Thanks in advance.

You are going to have to explain in more detail exactly what you are trying to do. The "ra_..." functions were designed for "Remote Agent" calls, is that what you are talking about transferring?

Hello Matt, Yes you are correct. I am referring to the transfer via Remote Agent. So basically I noticed that every time I invoke the API using the stage EXENSIONTRANSFER it was doing a cold transfer. Meaning the remote agent automatically got disconnected after invoking the API. I am just wondering if there's another parameter for us to achieve the warm transfer using this function. Thanks.

Since a warm transfer would require putting the calls into a conference, it is not something that is supported and it would not be a simple feature to add.

Thank you Matt. No worries.