vicidial.org

Hi

not sure if this is possible
I setup a campaign to left VM messages to our clients, We are using AMD Answering Machine Message option in the campaign and works great ( I know AMD is not perfect but its ok for us) it is possible audio record call when We leave a Voice mail?.

thank you





1 database/webserver server i7 16Gb ram solid state 500Gb
1 phone server -i7 16Gb ram 1tb Solid State


VERSION: 2.14-757a
BUILD: 200619-1643

also what is the difference between
AL and AM dispositions ?
thank you

I found it
AL = the message finished
AM = the customer hung up before the message finished


anyone who can help to make the record

thank you

Yes, it is possible to record the call using dialplan entry changes, but it will cause a huge increase in load on your Asterisk servers and a huge increase in the number of recordings that need to be processed.

thank you for the quick answer . We are very small We just do customer service call , mostly manually dial and inbound We are like 5 agents.
so basically change the dialplan to do record for that campaign

Hey Matt, is there any documentation on how to do this?

Thank you kindly.

Place this as the extension after your agi line and before the dial line of your carrier's dialplan entry.

Code: Select all

...,n,MixMonitor(${UNIQUEID}.wav,ab)

If not sure, post your dialplan entry and someone can show you how to modify it.