vicidial.org

Hello Everyone,

Any idea why the realtime report not showing the correct # of dialable leads? When I checked it on the active list it shows 207 but on realtime it only shows 67.


Real-Time Main Report
Choose Report Display Options

RELOAD NOW MODIFY | SUMMARY refresh: 4 webphone +
+ VIEW MORE VIEW USER GROUP SHOW SERVER INFO HIDE WAITING CALLS SHOW IN-GROUP STATS SHOW PHONES SHOW CUSTPHONES
DIAL LEVEL: 1.000 TRUNK SHORT/FILL: / 0 FILTER: NONE TIME: 2021-06-08 09:43:00
DIALABLE LEADS: 60 CALLS TODAY: 231 AVG AGENTS: 0.00 DIAL METHOD: INBOUND_MAN
HOPPER ( min/auto ): 200 / 3 DROPPED / ANSWERED: 7.000 / 93 DL DIFF: 0.00 STATUSES: VMFULL, ULM, LM, HU, ERI, TIMEOT, PDROP, NANQUE, NA, N, B, AM, AFTHRS, ADCT, ADC, AB, AA, A, NEW
LEADS IN HOPPER: 94 DROPPED PERCENT: 7.53% DIFF: 0.00% ORDER: DOWN RANK



but on the active list it shows:

This campaign has 205 leads to be dialed in those lists - HIDE

This campaign has 94 leads in the dial hopper

Thanks in advance.

are you adding whats IN the hopper and whats on dialable leads? whats in the hopper would go towards the 67 its showing on dialable

Hello Carpenox,

We are adding what's on the dialable leads / active list.