vicidial.org

Hi everyone,

I currently work for a marketing call center. I know a little bit about Vicidial but I am mainly here in hopes to answer some questions for my employer. How long would it take to build out an elaborate updated vici dial dialer that would support 60 agents both in house and remote?

Thank you for your time

that depends how elaborate your trying to get, what type of functions youll be running(recordings, AMD, leaving VM, etc) - but typically a small cluster takes me a few hours - check out my blog, it shall help you, its in my signature. welcome to the party, please read the stickys that say READ ME BEFORE POSTING

we're here to help

-nox

ViciBeginner wrote:Hi everyone,

I currently work for a marketing call center. I know a little bit about Vicidial but I am mainly here in hopes to answer some questions for my employer. How long would it take to build out an elaborate updated vici dial dialer that would support 60 agents both in house and remote?

Thank you for your time

A lot depends on what type of dialing, inbound, outbound or blended. Are you going to record ALL calls? If outbound, will you be using Answering Machine Detection?

When you say "elaborate", not sure what you want included. Vicidial has a ton of features, and you probably wont use most.

60 agents inbound, could be 2 servers.
60 agents outbound, heavy dialing, could be 10 servers.

Without knowing exactly you will be doing, hard to give exact info. Could be a few hours, could be a few days.