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Too many AB - Busy Auto
Posted:
Wed Jul 28, 2021 7:26 pmby ahmedmmibrahim1
I have too many AB - Busy Auto calls
What should it be?
Any advise to reduce the loss of this amount of leads
VERSION: 2.14-820a
BUILD: 210707-0731
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Asterisk 13.29.2-vici
Install from the official std iso file
Re: Too many AB - Busy Auto
Posted:
Thu Jul 29, 2021 7:28 amby carpenox
Lead recycling
Re: Too many AB - Busy Auto
Posted:
Thu Jul 29, 2021 7:39 amby ahmedmmibrahim1
I need to know how to reduce this as it seams up-normal as below
+------------------------------------------+--------+------------+-------------+
| DISPOSITION | CALLS | DURATION | HANDLE TIME |
+------------------------------------------+--------+------------+-------------+
| A - Answering Machine | 3 | 0:00:18 | 0:00:17 |
| AB - Busy Auto | 19283 | 0:00:00 | 0:00:00 |
| B - Busy | 1 | 0:00:00 | 0:00:00 |
| CALLBK - Call Back | 774 | 7:06:11 | 6:56:21 |
| DISPO | 1 | 0:00:35 | 0:00:35 |
| INCALL - Lead Being Called | 10 | 0:00:00 | 0:00:00 |
| NA - No Answer AutoDial | 6370 | 0:00:00 | 0:00:00 |
| NI - Customer Rejected | 138 | 1:10:30 | 1:07:48 |
| NPr - No Products | 250 | 2:52:14 | 2:50:12 |
| PDROP - Outbound Pre-Routing Drop | 1 | 0:00:00 | 0:00:00 |
| PSale - Partially Completed | 28 | 0:30:52 | 0:30:38 |
| SALE - Completed | 1290 | 21:08:58 | 20:58:32 |
| WN - Wrong Number | 427 | 3:23:53 | 3:19:47 |
+------------------------------------------+--------+------------+-------------+
| TOTALS: | 28576 | 36:13:31 | 35:44:10 |
+------------------------------------------+--------+------------+-------------+
Re: Too many AB - Busy Auto
Posted:
Fri Jul 30, 2021 12:53 pmby carpenox
my guess would be its a bad carrier