vicidial.org

Hello All,

I have a couple servers I host for a couple clients. They are all set up almost identically and one server is sending a ton of extra data via the variable in the webform. Only one server is doing it and none others. It just started happening the other day.

Here is the variable weblink it is using.

VARhttps: //xxx.xxxxxxservices.com/PSOnlineDP/dialer/newSaleNoVerifierIDoutbound.asp?DialID=--A--lead_id--B--&Company=--A--vendor_lead_code--B--&fname=--A--first_name--B--&lname=--A--last_name--B--&voice=--A--phone_number--B--&voice2=--A--alt_phone--B--&address=--A--address1--B--&address2=--A--address2--B--&city=--A--city--B--&st=--A--state--B--&zip=--A--postal_code--B--&email=--A--email--B--&weburl=--A--comments--B--&poptonew=1&cardtype=--A--Owner--B--&dob=--A--date_of_birth--B--&aname=--A--fullname--B--&DealerID=41&agent_id=--A--user--B--

Here is what it is sending:

https: //xxx.xxxxxxservices.com/PSOnlineDP/dialer/newSaleNoVerifierIDoutbound.asp?DialID=1967028&Company=&fname=susan&lname=reed&voice=6812012077&voice2=&address=512%20Virginia%20Avenue&address2=&city=WELCH&st=WV&zip=24801&email=reedsusan717%40gmail.com&weburl=&poptonew=1&cardtype=--A--Owner--B--&dob=0000-00-00&aname=DERRICK+PULVERMACHER&DealerID=41&agent_id=9201&lead_id=1967028&vendor_id=&list_id=7000&gmt_offset_now=-4.00&phone_code=1&phone_number=6812012077&title=&first_name=susan&middle_initial=&last_name=reed&address1=512%20Virginia%20Avenue&address2=&address3=216.30.147.96&city=WELCH&state=WV&province=&postal_code=24801&country_code=&gender=U&date_of_birth=0000-00-00&alt_phone=&email=reedsusan717%40gmail.com&security_phrase=&comments=&user=9201&pass=9201&orig_pass=9201&campaign=100_ID&phone_login=6012&original_phone_login=6012&phone_pass=6012&fronter=VDAD&closer=9201&group=100_ID&channel_group=100_ID&SQLdate=2021-07-30+105106&epoch=1627660267&uniqueid=1627660255.6170&customer_zap_channel=SIP/voipessential-00000737&customer_server_ip=192.168.1.9&server_ip=192.168.1.9&SIPexten=6012&session_id=8600053&phone=6812012077&parked_by=1967028&dispo=&dialed_number=6812012077&dialed_label=MAIN&source_id=&rank=0&owner=&camp_script=&in_script=&script_width=694&script_height=621&fullname=DERRICK+PULVERMACHER&agent_email=&recording_filename=100_ID_210730104403_4142926592_9201&recording_id=465038&user_custom_one=&user_custom_two=&user_custom_three=&user_custom_four=&user_custom_five=&preset_number_a=&preset_number_b=&preset_number_c=&preset_number_d=&preset_number_e=&preset_dtmf_a=&preset_dtmf_b=&did_id=&did_extension=&did_pattern=&did_description=&closecallid=&xfercallid=&agent_log_id=2047351&entry_list_id=7000&call_id=V7301050550001967028&user_group=NG_Closers&list_name=STEELE&list_description=STEELE%20LIVE%20LEADS&entry_date=2021-07-30+101826&did_custom_one=&did_custom_two=&did_custom_three=&did_custom_four=&did_custom_five=&called_count=2&email_row_id=&inOUT=OUT&LOGINvarONE=&LOGINvarTWO=&LOGINvarTHREE=&LOGINvarFOUR=&LOGINvarFIVE=&web_vars=&session_name=

Any ideas would be greatly helpful!

Server specs and Vici Specs
DELL PowerEdge R610 2 x 2.67Ghz E5640 Quad Core
Vicidial: VERSION: 2.14-671a BUILD: 180430-1834

I can't say that I've seen anything like that happen before, although if the information in your signature is correct, you are running code from over 3 years ago. Could you confirm the version and build of the vicidial.php on these servers?

I have been running this server for about 2-3 years I believe.

Version: 2.14b0.5
SVN Version: 2975
DB Schema Version: 1543
DB Schema Update Date: 2018-05-04 19:10:47


Also we had just changed it from "get call launch script" to the "Get call launch webform". I made this same change on all my servers and no other issues on any of them. This one however is sending all that extra data causing some fields to be duplicated in the Application the data gets sent to. This duplication gives them an error which is slowing things down for them.

Also server has been rebooted multiple times and I had the client reboot all their machines and clear cache from their browsers just to be on the safe side.

I would strongly suggest upgrading your servers, that version is years old and has quite a few known bugs in it that have been fixed in the more recent svn/trunk revisions, some related to webform URLS.

How difficult is it to upgrade? Are there instructions on how to do it. I have been using Vicidial for quite a while but not very great with linux itself. I have never really tried doing an upgrade as I have heard there can be issues, however I could be mistaken.

As for VICIdial itself, just take a look at the UPGRADE document on your server, it has the steps to go through to upgrade your system.

Yes, there can be issues depending on how your system was installed and how old your Linux/MySQL/PHP versions are, although we have upgraded much older client systems successfully, including one client earlier this year that was using a 8-year-old version.

What are your Linux version, MySQL(MariaDB) version and PHP version?

I'm not entirely sure I just installed everything from the vicibox install image. Is there a way to see this in the admin page or PHP?

Well, the first question is which version of VICIbox did you install?

As for PHP, just log into Linux and type "php -v"

For MySQL, just log into Linux and type "mysql -V"

Okay so I installed vicibox v.8.0.1 and PHP is version 5.5.14 and MySql is version 15.1 Distrib 10.2.14-Maria-DB

I am probably going to just have poundteam do it for me as I really don't want anything to get screwed up.

If you cant get them to do it fast enough for you i can help you as well.

carpenox wrote:If you cant get them to do it fast enough for you i can help you as well.

Thanks I sent you a PM

You should be able to upgrade VICIdial only without too many issues if those are the versions you are using.