Before we went from Vicibox 8 to 9, I vaguely remember having the ability to see previous call info immediately after dispositioning an outbound call in case the agent dispo'd too quickly and wanted to implement that again. I cant seem to find anything about it in forums or managers manual and wondered if this might have been custom?
Vicibox 9.0.3
Version: 2.14-817a
SVN Version: 3470
DB Schema Version: 1637
Build: 200310-1801
Way to see previous call info after dispositioning?
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Way to see previous call info after dispositioning?
by matthewmalk248 » Mon Aug 30, 2021 1:34 pm
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Re: Way to see previous call info after dispositioning?
by mflorell » Mon Aug 30, 2021 4:27 pm
Yes, that is what the User Group setting "Agent Call Log View" enables in the agent screen.
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Re: Way to see previous call info after dispositioning?
by matthewmalk248 » Mon Aug 30, 2021 6:43 pm
That was it! Thank you so much Matt
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