vicidial.org

Before we went from Vicibox 8 to 9, I vaguely remember having the ability to see previous call info immediately after dispositioning an outbound call in case the agent dispo'd too quickly and wanted to implement that again. I cant seem to find anything about it in forums or managers manual and wondered if this might have been custom?

Vicibox 9.0.3
Version: 2.14-817a
SVN Version: 3470
DB Schema Version: 1637
Build: 200310-1801

Yes, that is what the User Group setting "Agent Call Log View" enables in the agent screen.

That was it! Thank you so much Matt