vicidial.org

Hello ,,

i configured the inbound trunk

i get that back form the inbound call

[Sep 6 16:03:27] > 0x7fde940ac0b0 -- Strict RTP learning after remote address set to: 193.xxxxxx1:33300
[Sep 6 16:03:27] -- Executing [+4xxxxxxxx@trunkinbound:1] AGI("SIP/SIPtrunk100-00000732", "agi-DID_route.agi") in new stack
[Sep 6 16:03:27] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-DID_route.agi
[Sep 6 16:03:27] -- <SIP/SIPtrunk100-00000732>AGI Script agi-DID_route.agi completed, returning 0
[Sep 6 16:03:27] -- Executing [9998811112@default:1] Wait("SIP/SIPtrunk100-00000732", "2") in new stack
[Sep 6 16:03:29] -- Executing [9998811112@default:2] Answer("SIP/SIPtrunk100-00000732", "") in new stack
[Sep 6 16:03:29] > 0x7fde940ac0b0 -- Strict RTP switching to RTP target address 193.xxxxx:33300 as source
[Sep 6 16:03:29] -- Executing [9998811112@default:3] Playback("SIP/SIPtrunk100-00000732", "ss-noservice") in new stack
[Sep 6 16:03:29] -- <SIP/SIPtrunk100-00000732> Playing 'ss-noservice.gsm' (language 'en')
[Sep 6 16:03:32] > 0x7fde940ac0b0 -- Strict RTP learning complete - Locking on source address 193.84.65.161:33300
[Sep 6 16:03:32] WARNING[7674][C-0000d1a3]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
[Sep 6 16:03:32] -- Executing [h@default:1] AGI("SIP/SIPtrunk100-00000732", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
[Sep 6 16:03:32] -- <SIP/SIPtrunk100-00000732>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0

someboday any idea ?

looks like you dont have the route correct, you have it set to exten with the ss-noservice sound being played, trey changing the routing to an ingroup that goes to your agents

You haven't changed the DID Route setting, is set to the Default is 9998811112, no-service. So configure the +4xxxxxxxx DID properly, is possible you need to edit your trunkinbound context in order to accept the DID coming with the +


; If you have DIDs that arrive with a plus sign at the beginning, then uncomment
exten => _+X.,1,AGI(agi-DID_route.agi)
exten => _+X.,n,Hangup()

hello

ill send it to an in group ,, so i thout thats the right (agi-DID_route.agi) Ill try so send it so an inbound group..

my settings

DID Extension: 43720xxxxx
DID Description:
43720xxxxx

DID Carrier Description:

Active:
Y

Admin User Group:
---ALL---

DID Route:
IN_GROUP

Record Call:
N

Extension:
9998811112

Extension Context:
default

Voicemail Box:
voicemail chooser
Phone Extension:

Server IP:
116.xxxxxxxxxx

Call Menu:

User Agent:

User Unavailable Action:
VOICEMAIL

User Route Settings In-Group:
testinbound - testinbound

In-Group ID:
testinbound - testinbound

In-Group Call Handle Method:
CID

In-Group Agent Search Method:
LB

In-Group List ID:
999

In-Group Campaign ID:
950

In-Group Phone Code:
1

Clean CID Number:

No-Agent In-Group Redirect:
DISABLED

No-Agent In-Group ID:
---NONE---

No-Agent In-Group Extension:
9998811112

Max Queue In-Group Calls:
0

Max Queue In-Group ID:
---NONE---

Max Queue In-Group Extension:
9998811112

Pre-Filter Phone Group ID:

Pre-Filter Phone Group DID:

Filter Inbound Number:
DISABLED

Filter Phone Group ID:

Filter URL:

Filter URL DID Redirect:
N

Filter DNC Campaign:

Filter Action:
EXTEN

Filter Extension:
9998811112

Filter Extension Context:
default

Filter Voicemail Box:
voicemail chooser
Filter Phone Extension:

Filter Server IP:

Filter Call Menu:

Filter User Agent:

Filter User Unavailable Action:
VOICEMAIL

Filter User Route Settings In-Group:
AGENTDIRECT - Single Agent Direct Queue

Filter In-Group ID:
---NONE---

Filter In-Group Call Handle Method:
CID

Filter In-Group Agent Search Method:
LB

Filter In-Group List ID:
999

Filter In-Group Campaign ID:

Filter In-Group Phone Code:
1

Custom 1:

Custom 2:

Custom 3:

Custom 4:

Custom 5:


and the DID

Group ID: testinbound
Group Name:
testinbound

Group Color:
red

Active:
Y

In-Group Calldate:
Admin User Group:
---ALL---

Park Music-on-Hold:
moh chooser
Web Form:

Web Form Two:

Next Agent Call:
fewest_calls_campaign_wait_time

Queue Priority:
0 - Even

On-Hook Ring Time:
15

On-Hook CID:
GENERIC

On-Hook CID Number:

Fronter Display:
Y

Script:
-

Ignore List Script Override:
N

Status Group Override:
NONE

Get Call Launch:
NONE

Transfer-Conf DTMF 1:

Transfer-Conf Number 1:

Transfer-Conf DTMF 2:

Transfer-Conf Number 2:

Transfer-Conf Number 3:

Transfer-Conf Number 4:

Transfer-Conf Number 5:

Timer Action:
NONE

Timer Action Message:

Timer Action Seconds:
-1

Timer Action Destination:

Drop Call Seconds:
360

Drop Action:
MESSAGE

Drop Lead Reset:
N

Drop Exten:
8307

Voicemail:
voicemail chooser
Drop Transfer Group:
---NONE---

Drop Call Menu:

Call Time:
24hours - default 24 hours calling

Holidays defined for this call time: 0
Action Transfer CID:
CUSTOMER

After Hours Action:
MESSAGE

After Hours Lead Reset:
N

After Hours Message Filename:
vm-goodbye
audio chooser
After Hours Extension:
8300

After Hours Voicemail:
voicemail chooser
After Hours Transfer Group:
---NONE---

After Hours Call Menu:

No Agents No Queueing:
N

No Agent No Queue Action:
MESSAGE

No Agent No Queue Lead Reset:
N

Audio File:
nbdy-avail-to-take-call|vm-goodbye
audio chooser

Areacode Filter:
DISABLED
areacode filter list: 0
Areacode Filter Seconds:
10

Areacode Filter Action:
MESSAGE

Audio File:
nbdy-avail-to-take-call|vm-goodbye
audio chooser

Max Calls Method:
DISABLED

Max Calls Count:
0

Max Calls Action:
NO_AGENT_NO_QUEUE

Welcome Message Filename:
---NONE---
audio chooser
Play Welcome Message:
ALWAYS

Music On Hold Context:
default
moh chooser
On Hold Prompt Filename:
generic_hold
audio chooser
On Hold Prompt Interval:
60

On Hold Prompt No Block:
N

On Hold Prompt Seconds:
9

Play Place in Line:
N

Place in Line Caller Number:
audio chooser
Place in Line You Are Next Filename:
audio chooser
Play Estimated Hold Time:
N

Calculate Estimated Hold Seconds:
0

Estimated Hold Time Minimum Filename:
audio chooser
Estimated Hold Time Minimum Prompt No Block:
N

Estimated Hold Time Minimum Prompt Seconds:
10

Wait Time Option:
NONE

Wait Time Second Option:
NONE

Wait Time Third Option:
NONE

Wait Time Option Seconds:
120

Wait Time Option Lead Reset:
N

Wait Time Option Extension:
8300

Wait Time Option Callmenu:
---NONE---

Wait Time Option Voicemail:
voicemail chooser
Wait Time Option Transfer In-Group:
---NONE---

Wait Time Option Press Filename:
to-be-called-back|digits/1
audio chooser
Wait Time Option Press No Block:
N

Wait Time Option Press Filename Seconds:
10

Wait Time Option After Press Filename:
vm-hangup
audio chooser
Wait Time Option Callback List ID:
999

Wait Hold Option Priority:
WAIT

Estimated Hold Time Option:
NONE

Hold Time Second Option:
NONE

Hold Time Third Option:
NONE

Hold Time Option Seconds:
360

Hold Time Option Lead Reset:
N

Hold Time Option Minimum:
0

Hold Time Option Extension:
8300

Hold Time Option Callmenu:
---NONE---

Hold Time Option Voicemail:
voicemail chooser
Hold Time Option Transfer In-Group:
---NONE---

Hold Time Option Press Filename:
to-be-called-back|digits/1
audio chooser
Hold Time Option Press No Block:
N

Hold Time Option Press Filename Seconds:
10

Hold Time Option After Press Filename:
vm-hangup
audio chooser
Hold Time Option Callback List ID:
999

Callback Queue Expire Hours:
96

Callback Queue Call Time:
24hours - default 24 hours calling

Holidays defined for this callback queue call time: 0
Callback Queue Dial Filter:
NONE

CID Callback Number Validation:
NO

CID Callback Number Invalid Filter Phone Group:

CID Callback Number Length:
10

CID Callback Number Valid Filename:
audio chooser
CID Callback Number Confirmed Filename:
audio chooser
CID Callback Number Enter Filename:
audio chooser
CID Callback Number You Entered Filename:
audio chooser
CID Callback Number Confirm Filename:
audio chooser
CID Callback Number Invalid Filename:
audio chooser
CID Callback Number Reenter Filename:
audio chooser
CID Callback Number Error Filename:
audio chooser
Closing Time Action:
DISABLED

Closing Time Now Trigger:
N

Closing Time Press Filename:
audio chooser
Closing Time End Filename:
audio chooser
Closing Time Option Lead Reset:
N

Closing Time Option Extension:
8300

Closing Time Option Callmenu:
---NONE---

Closing Time Option Voicemail:
voicemail chooser
Closing Time Option Transfer In-Group:
---NONE---

Closing Time Option Callback List ID:
999

Agent Alert Filename:
ding
audio chooser
Agent Alert Delay:
1000

Default Transfer Group:
---NONE---

Default Group Alias:
NONE

Dial In-Group CID:

Hold Recall Transfer In-Group:
---NONE---

No Delay Call Route:
N

In-Group Recording Override:
DISABLED

In-Group Recording Filename:
NONE

Routing Initiated Recording:
Y

Stats Percent of Calls Answered Within X seconds 1:
20

Stats Percent of Calls Answered Within X seconds 2:
30

Enter In-Group URL:

Start Call URL:

Dispo Call URL:

No Agent Call URL:

Waiting Call URL On:

Waiting Call URL Off:

Add Lead URL:

Add Lead Timezone:
SERVER

Extension Append CID:
N

Uniqueid Status Display:
DISABLED

Uniqueid Status Prefix:

Populate Lead In-Group:
ENABLED

Populate Lead Province:
DISABLED

Populate Lead State Areacode:
DISABLED

Populate Lead Source:
DISABLED

Populate Lead Vendor:
INBOUND_NUMBER

After Call Survey:
DISABLED

After Call Survey Accept Filename:
audio chooser
After Call Survey Accept Digit:

After Call Question Filename:
audio chooser
After Call End Call Menu:



QC Shift:
24HRMIDNIGHT - 24 hours 7 days a week

QC Get Record Launch:
NONE

QC Show Recording:
Y


Click here to see a report for this inbound group

Click here to see agents logged in to this inbound group

DIDS USING THIS IN-GROUP:
43720xxxxx 4372xxxxx


i dont know what is wrong

Is better if you post a picture, I can understand clear what you posted

Also, did you take care about this ?

; If you have DIDs that arrive with a plus sign at the beginning, then uncomment
exten => _+X.,1,AGI(agi-DID_route.agi)
exten => _+X.,n,Hangup()

ambiorixg12 wrote:You haven't changed the DID Route setting, is set to the Default is 9998811112, no-service. So configure the +4xxxxxxxx DID properly, is possible you need to edit your trunkinbound context in order to accept the DID coming with the +


; If you have DIDs that arrive with a plus sign at the beginning, then uncomment
exten => _+X.,1,AGI(agi-DID_route.agi)
exten => _+X.,n,Hangup()

[trunkinbound]
; DID call routing process
;exten => _XXXXXXXXXX,1,AGI(agi-DID_route.agi) ; use this one instead of the one below if you are having delay issues, and match to number of received digits
;exten => _X.,1,AGI(agi-DID_route.agi)
;exten => _X.,n,Hangup()
; If you have DIDs that arrive with a plus sign at the beginning then uncomment
exten => _+X.,1,AGI(agi-DID_route.agi)
exten => _+X.,n,Hangup()
; If you have DIDs that arrive with a plus and 1 at the beginning that you want to filter out, then uncomment
exten => _+1X.,1,Goto(trunkinbound,${EXTEN:2},1)
;exten => _4372xxxxxx,1,AGI(agi-DID_route.agi)
;exten => _4372xxxxxx,1,AGI(agi-DID_route.agi)
;exten => _XXXXXXXXXX,1,AGI(agi-DID_route.agi)
exten => _X.,n,Hangup()

thats my confing

run this command on the asterisk console where XXX is your DID number and post the result
vicibox9*CLI> dialplan show +XXXX@trunkinbound


I expect something like this


vicibox9*CLI> dialplan show +100@trunkinbound
[ Context 'trunkinbound' created by 'pbx_config' ]
'_+X.' => 1. AGI(agi-DID_route.agi) [pbx_config]
2. Hangup() [pbx_config]

-= 2 extensions (3 priorities) in 1 context. =-
dialer1*CLI> dialplan show +100@trunkinbound
[ Context 'trunkinbound' created by 'pbx_config' ]
'_+1X.' => 1. Goto(trunkinbound,${EXTEN:2},1) [pbx_config]
'_+X.' => 1. AGI(agi-DID_route.agi) [pbx_config]
2. Hangup() [pbx_config]

your extensions.conf file is OK so verify the DID setting on vicidial

your inbound DID number is landed with plue(+) followed by 4 (+4xxxxxxxx@trunkinbound)
change your trunkinbound dialplan as show below

exten => _+4X.,1,Goto(trunkinbound,${EXTEN:1},1)

_+X. (this pattern match any digit) and is already declared

_+X. is defined but its not discarding the leading +

_+X.' => 1. AGI(agi-DID_route.agi)

and vicidial DID is created without +
so before sending call to AGI(agi-DID_route.agi) dailplan , the leading + should removed which is followed by number 4
'_+1X.' => 1. Goto(trunkinbound,${EXTEN:2},1)
the above dialplan matches +1 not +4

Dialplan to match +43720xxxxx
exten => _+4X.,1,Goto(trunkinbound,${EXTEN:1},1)

make sure to have below dialplan entry also in trunkinbound contex
exten => _X.,1,AGI(agi-DID_route.agi)

[trunkinbound]
exten => _+4X.,1,Goto(trunkinbound,${EXTEN:1},1)
exten => _X.,1,AGI(agi-DID_route.agi)

He just needs to replace on VICI GUI DID Extension: 43720xxxxx by DID Extension: +43720xxxxx and in that case

exten => _+X.,1,AGI(agi-DID_route.agi) will work perfectly but if you prefer remove the + ${EXTEN:1} is OK

ok ,, i need help whith the extensions

dialer1*CLI> dialplan show +100@trunkinbound
[ Context 'trunkinbound' created by 'pbx_config' ]
'_+X.' => 1. AGI(agi-DID_route.agi) [pbx_config]
2. Hangup()

thats my dialplan now ,, it works but only the main number not with the +43720xxxxx100 i can use from 1 to 999 as extensions from my provider.

so +43720xxxxx100 for a differnt projekt with differnt groups and call menue or campain.

can somebody help me with that please ,,

i would also pay iff you show me how to to that,,

thx Speedmaker

This is a quick fix, and it can be done directly on the extensions.conf file just add the correct pattern match

@ambiorixg12 can you please help me with that ?

like i said i would pay for it ,,

thx Speedmaker

If you haven't fixed it I can still help you, contact me on skype ambiorixg12 or gmail ambiorixg12@gmail.com don't worry about Payment

Also check if the default DID configuration that is present in vicidial is set to extension or ingroup, this may be executed instead of your configured DID