All installation and configuration problems and questions
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
by webudo » Thu Sep 30, 2021 11:05 am
I'm running Vicibox 9 with some updates to VERSION: 2.14-773a BUILD: 201101-1056 and would like to know if there's a way we can trace calls transfered from one ingroup to another closer ingroup using the LOCAL CLOSER button on the agent's console.
When checking the lead info, it shows as 2 different calls. Times and recording files are accurate, but we don't know where to get a report for those transfered calls.
Does it get logged in any database table where we can make a SQL query to get them?
Thanks in advance.
-
webudo
-
- Posts: 32
- Joined: Wed Nov 21, 2012 11:17 am
by webudo » Tue Nov 16, 2021 1:44 pm
Bump
-
webudo
-
- Posts: 32
- Joined: Wed Nov 21, 2012 11:17 am
by mflorell » Wed Nov 17, 2021 8:15 am
Have you looked at the Fronter-Closer reports?
-
mflorell
- Site Admin
-
- Posts: 18387
- Joined: Wed Jun 07, 2006 2:45 pm
- Location: Florida
-
Return to Support
Who is online
Users browsing this forum: Bing [Bot] and 125 guests