Hi Guys,
I hope you are all well.
I am having an issue whereby agents that are currently on a pause code that selects a break pause code straight from their current pause staus without going available shows in real-time that they are paused correctly however when I pull the agent time detail report it does not count their time.
They are using this to cheat the system and take extra breaks.
I am currently using
VERSION: 2.14-717a
BUILD: 190724-1603
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Pause times Not counting
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Pause times Not counting
by FMohamed786 » Fri Oct 01, 2021 2:46 am
- FMohamed786
- Posts: 2
- Joined: Thu Sep 30, 2021 6:46 am
Re: Pause times Not counting
by ambiorixg12 » Fri Oct 01, 2021 6:43 pm
I have that same problem, today I found an old thread on the forum, I just made sure the PHP time and the system time match and reboot the server
1) change system time on yast
2) change time zone on php
/etc/php7/cli/php.ini
/etc/php7/apache2/php.ini
[Date]
; Defines the default timezone used by the date functions
; http://php.net/date.timezone
date.timezone = America/Los_Angeles
3) reboot
1) change system time on yast
2) change time zone on php
/etc/php7/cli/php.ini
/etc/php7/apache2/php.ini
[Date]
; Defines the default timezone used by the date functions
; http://php.net/date.timezone
date.timezone = America/Los_Angeles
3) reboot
- ambiorixg12
- Posts: 453
- Joined: Tue Sep 17, 2013 10:35 pm
Re: Pause times Not counting
by FMohamed786 » Mon Oct 04, 2021 12:36 am
Thank you I will give this a try.
- FMohamed786
- Posts: 2
- Joined: Thu Sep 30, 2021 6:46 am
3 posts
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