vicidial.org

Hi Guys,

I hope you are all well.

I am having an issue whereby agents that are currently on a pause code that selects a break pause code straight from their current pause staus without going available shows in real-time that they are paused correctly however when I pull the agent time detail report it does not count their time.

They are using this to cheat the system and take extra breaks.

I am currently using
VERSION: 2.14-717a
BUILD: 190724-1603
© 2019 ViciDial Group

I have that same problem, today I found an old thread on the forum, I just made sure the PHP time and the system time match and reboot the server


1) change system time on yast

2) change time zone on php


/etc/php7/cli/php.ini

/etc/php7/apache2/php.ini


[Date]

; Defines the default timezone used by the date functions

; http://php.net/date.timezone

date.timezone = America/Los_Angeles



3) reboot

Thank you I will give this a try.