in-groups calls to survey

All installation and configuration problems and questions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

in-groups calls to survey

Postby Spyder13337 » Thu Nov 04, 2021 8:38 am

so i need to setup when an inbound call goes to a group from there once the will then select that they want to participate in a survey
they can press 1 then send the call to the in-group where the agent is a remote agent will get the call once done agent hangup the calls does the call get sent automatically to an survey that what it look like to me but the call just hangup i do here the survey intro prior to send the call to the remote agent


my vicidial version
Version: 2.14b0.5
SVN Version: 3529
DB Schema Version: 1645
Spyder13337
 
Posts: 8
Joined: Tue Jan 24, 2017 3:19 pm

Re: in-groups calls to survey

Postby Spyder13337 » Tue Nov 09, 2021 9:51 am

anyone ??

anyhelp ??
Spyder13337
 
Posts: 8
Joined: Tue Jan 24, 2017 3:19 pm

Re: in-groups calls to survey

Postby mflorell » Tue Nov 09, 2021 11:53 am

There is an In-Group feature that allows an "After Call Survey", but it will not work with Remote Agents, only agents that log in through the vicidial.php agent screen.
mflorell
Site Admin
 
Posts: 18387
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: in-groups calls to survey

Postby Spyder13337 » Fri Nov 12, 2021 9:48 am

ok that what i want
Spyder13337
 
Posts: 8
Joined: Tue Jan 24, 2017 3:19 pm


Return to Support

Who is online

Users browsing this forum: Bing [Bot] and 131 guests