in-groups calls to survey
Posted: Thu Nov 04, 2021 8:38 am
so i need to setup when an inbound call goes to a group from there once the will then select that they want to participate in a survey
they can press 1 then send the call to the in-group where the agent is a remote agent will get the call once done agent hangup the calls does the call get sent automatically to an survey that what it look like to me but the call just hangup i do here the survey intro prior to send the call to the remote agent
my vicidial version
Version: 2.14b0.5
SVN Version: 3529
DB Schema Version: 1645
they can press 1 then send the call to the in-group where the agent is a remote agent will get the call once done agent hangup the calls does the call get sent automatically to an survey that what it look like to me but the call just hangup i do here the survey intro prior to send the call to the remote agent
my vicidial version
Version: 2.14b0.5
SVN Version: 3529
DB Schema Version: 1645