No Answer Calls have duration

[PJ111288]

Hi All,

Call is not answered but still "customer" column in user stats Report has 47 sec why so?

Can someone help me to understand it because of it one of my customers raised billing dispute and they are right as per this...this is very serious issue in system. because as per vicidial note customer= The number of seconds the agent was actually speaking to the customer."

DATE/TIME 16-01-2022 10:42
PAUSE 21
WAIT 0
TALK 47
DISPO 2
DEAD 0
CUSTOMER 47
VISIBLE 26
HIDDEN 40
STATUS NA
LEAD 491717
TYPE M
CAMPAIGN 220022
PAUSE CODE LOGIN



==========================
Version: 2.14b0.5
SVN Version: 3551
DB Schema Version: 1650
Asterisk 13.29.2
Centos 7
vicidial scratch installation
==========================

Thanks,

[PJ111288]

Hi William,

Can you please help me to understand it.

Thanks