vicidial.org

I know I must be doing something stupid but for the life of me I cannot figure it out.

I have two outbound carriers configured in Vicidial for Telnyx. One for manual outbound dials with the dial prefix 2 and the other for dialer outbound dials with the dial prefix of 3, I can log in to the agent interface and perform a manual dial and the call goes through. However, when I load some leads and try to outbound dial through the dialer the calls do not go through. The asterisk console shows the following when the dialer attempts to dial using the "dialer" carrier associated with dial prefix 3.

[Jan 17 18:52:04] NOTICE[13413]: core_local.c:756 local_call: No such extension/context 37327522761@default while calling Local channel

The carrier is configured as follows:
Account Entry:
[telnyxouthvsd]
disallow=all
allow=ulaw
allow=g729
type=peer
insecure=port,invite
host=siphv.telnyx.com
dtmfmode=rfc2833
context=default

Protocol:
SIP

Global String:
TelnyxOutHVSD=SIP/telnyxouthvsd

Dialplan Entry:
exten => _31NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _31NXXNXXXXXX,2,Dial(${TelnyxOutHVSD}/5656${EXTEN:1},60,tTor)
exten => _31NXXNXXXXXX,3,Hangup

Any help would be greatly appreciated.

the number you have dialled is not matching the dialplan pattern missing 1 (phone code)

No such extension/context 37327522761@default while calling Local channel
and as per your dialplan the 2 digit should match 1
31NXXNXXXXXX

might be you have enabled Omit Phone code option in Campaign settings, or you didnt uploaded leads with phone code.

or if the leads are already loaded to overcome now, use the below dialplan
exten => _3NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _3NXXNXXXXXX,2,Dial(${TelnyxOutHVSD}/56561${EXTEN:1},60,tTor)
exten => _3NXXNXXXXXX,3,Hangup

for more information about dialplan check the below link
DialPlan Entry

Striker24x7
my recent Video Securing Vicidial Video

Thanks. I uploaded leads without the phone_code field populated.

After I added the phone_code to the test list I was dialing the carriers worked properly.