Call Hungup upon connection to callee
Posted: Wed Feb 09, 2022 6:35 am
ViciBox v.9.0.3 200630-2117
VERSION: 2.14-842a
BUILD: 220127-2915
© 2022 ViciDial Group
Asterisk: 13.38.2-vici
Brand new installation, at first asterisk wasn't starting up, fixed with:
However, now when dialling out, the moment the callee picks up and the call is connected, the Agent screen shows Call Hungup, and the Realtime Report shows the agent in a Dead call.
Call proceeds just fine and the Recording occurs as expected, dispositions also fine.
Just this issue with Dead Call, which will obviously impact reporting (as well as creating FUD with Agents).
Any ideas?
Thanks
IanGP
VERSION: 2.14-842a
BUILD: 220127-2915
© 2022 ViciDial Group
Asterisk: 13.38.2-vici
Brand new installation, at first asterisk wasn't starting up, fixed with:
- Code: Select all
zypper in openSUSE-Leap-15.1-ViciDial:libjansson4
However, now when dialling out, the moment the callee picks up and the call is connected, the Agent screen shows Call Hungup, and the Realtime Report shows the agent in a Dead call.
Call proceeds just fine and the Recording occurs as expected, dispositions also fine.
Just this issue with Dead Call, which will obviously impact reporting (as well as creating FUD with Agents).
Any ideas?
Thanks
IanGP