Transfer Calls

[Joss2103]

I have managed to transfer calls in predictive dialing, but when the agent is active and I transfer the call to him, predictive calls continue to come in, Is there any way that if the agent is in call transfer, he does not receive predictive calls?

[carpenox]

its going to finish dialing the amount of lines u have it set to dial per agent, so if you have ratio 4:1 and 2 people answer, theres nothing u can do about it, try creating a drop overflow group to put them into a hold music or something

[williamconley]

I have managed to transfer calls in predictive dialing, but when the agent is active and I transfer the call to him, predictive calls continue to come in, Is there any way that if the agent is in call transfer, he does not receive predictive calls?

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Campaign Detail View: "Available Agents Only" set to "Y". And when any agent is known by Vicidial to be in a call, Vicidial will no longer generate calls for that agent (until they get off the call they're on, of course). That value should be "N" for predictive mode, but most people don't understand "predictive" mode is for 30-50 agents (or above) per campaign. If you don't have enough agents for "churn", you should not have "Available Agents Only" set to "N". There are those who define that value as the difference between predictive and auto-dial mode, but in Vicidial there is a second setting: Using an "Adapt" dial method is considered part of the definition. Note that there are some other fine-tuning controls in that section. All have their use and value.