vicidial.org

Hey Everybody!

I have made survey campaigns with Call Menu for Press 1 Calling. When Customer, press 1, it redirects call to agent having soft-phone. When I use Handle Method as CID, it works fine, but when it's set as Closer, as I want to see customers number in agent web client too, it disconnects when I pickup.

Attaching All settings as I find.

Thanks

Campaigns Settings

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campaign_id='BLAgentC' campaign_name='BL-Agent-Camp' active='Y'
dial_status_a='' dial_status_b='' dial_status_c='' dial_status_d='' dial_status_e=''
lead_order='RANDOM'
park_ext='' park_file_name='' web_form_address=''
allow_closers='N' hopper_level='100' auto_dial_level='1.0'
next_agent_call='random'
local_call_time='9-11'
voicemail_ext=''
dial_timeout='55'
dial_prefix='9985' campaign_cid='0000000000' campaign_vdad_exten='8366' campaign_rec_exten='8309' campaign_recording='ONDEMAND' campaign_rec_filename='FULLDATE_CUSTPHONE' campaign_script='' get_call_launch='NONE' am_message_exten='vm-goodbye' amd_send_to_vmx='N' xferconf_a_dtmf='' xferconf_a_number='' xferconf_b_dtmf='' xferconf_b_number='' alt_number_dialing='N' scheduled_callbacks='N' lead_filter_id='NONE' drop_call_seconds='5' drop_action='AUDIO' safe_harbor_exten='8307' display_dialable_count='Y' wrapup_seconds='0' wrapup_message='Wrapup Call'
closer_campaigns=' BLAgent -'
use_internal_dnc='N' allcalls_delay='0'
omit_phone_code='Y'
dial_method='RATIO' available_only_ratio_tally='N' adaptive_dropped_percentage='3'
adaptive_maximum_level='3'
adaptive_latest_server_time='2100' adaptive_intensity='0' adaptive_dl_diff_target='0' concurrent_transfers='AUTO' auto_alt_dial='NONE' auto_alt_dial_statuses=' B N NA DC -' agent_pause_codes_active='N'
campaign_description='BL-Agent-Camp' campaign_changedate='2022-03-03 00:23:49'
campaign_stats_refresh='N'
campaign_logindate='2022-03-03 15:09:18'
dial_statuses=' NEW -' disable_alter_custdata='N'
no_hopper_leads_logins='Y'
list_order_mix='DISABLED'
campaign_allow_inbound='Y'
manual_dial_list_id='998' default_xfer_group='---NONE---' xfer_groups='' queue_priority='50' drop_inbound_group='---NONE---' qc_enabled='N' qc_statuses='' qc_lists='' qc_shift_id='24HRMIDNIGHT' qc_get_record_launch='NONE' qc_show_recording='Y' qc_web_form_address='' qc_script=''
survey_first_audio_file='' survey_dtmf_digits='12' survey_ni_digit='' survey_opt_in_audio_file='' survey_ni_audio_file='' survey_method='CALLMENU' survey_no_response_action='OPTOUT'
survey_ni_status='NI'
survey_response_digit_map='1-INTERESTED|2-REPLAY|3-INDEPENDANT|8-OPTOUT|X-NO RESPONSE|'
survey_xfer_exten='8300' survey_camp_record_dir='/home/survey' disable_alter_custphone='Y' display_queue_count='Y' manual_dial_filter='NONE' agent_clipboard_copy='NONE' agent_extended_alt_dial='N' use_campaign_dnc='N' three_way_call_cid='CAMPAIGN' three_way_dial_prefix='' web_form_target='vdcwebform' vtiger_search_category='LEAD' vtiger_create_call_record='Y' vtiger_create_lead_record='Y' vtiger_screen_login='Y' cpd_amd_action='DISABLED' agent_allow_group_alias='N' default_group_alias='' vtiger_search_dead='ASK' vtiger_status_call='N' survey_third_digit=''
survey_third_audio_file='' survey_third_status='Replay'
survey_third_exten='8300' survey_fourth_digit=''
survey_fourth_audio_file=''
survey_fourth_status='NI' survey_fourth_exten='8300' drop_lockout_time='0' quick_transfer_button='N' prepopulate_transfer_preset='N' drop_rate_group='DISABLED' view_calls_in_queue='NONE' view_calls_in_queue_launch='MANUAL' grab_calls_in_queue='N' call_requeue_button='N' pause_after_each_call='N' no_hopper_dialing='N' agent_dial_owner_only='NONE' agent_display_dialable_leads='N' web_form_address_two='' waitforsilence_options='' agent_select_territories='N'
campaign_calldate='2022-03-03 14:20:33'
crm_popup_login='N' crm_login_address='' timer_action='NONE' timer_action_message='' timer_action_seconds='1' start_call_url='' dispo_call_url='' xferconf_c_number='' xferconf_d_number='' xferconf_e_number='' use_custom_cid='N' scheduled_callbacks_alert='NONE' queuemetrics_callstatus_override='DISABLED' extension_appended_cidname='N' scheduled_callbacks_count='ALL_ACTIVE' manual_dial_override='NONE' blind_monitor_warning='DISABLED' blind_monitor_message='Someone is blind monitoring your session' blind_monitor_filename='' inbound_queue_no_dial='DISABLED' timer_action_destination='' enable_xfer_presets='DISABLED' hide_xfer_number_to_dial='DISABLED' manual_dial_prefix='' customer_3way_hangup_logging='ENABLED' customer_3way_hangup_seconds='5' customer_3way_hangup_action='NONE' ivr_park_call='DISABLED' ivr_park_call_agi='' manual_preview_dial='PREVIEW_AND_SKIP' realtime_agent_time_stats='CALLS_WAIT_CUST_ACW_PAUSE' use_auto_hopper='N' auto_hopper_multi='1' auto_hopper_level='0' auto_trim_hopper='Y' api_manual_dial='STANDARD' manual_dial_call_time_check='DISABLED'
display_leads_count='Y' lead_order_randomize='Y'
lead_order_secondary='LEAD_ASCEND' per_call_notes='DISABLED' my_callback_option='UNCHECKED' agent_lead_search='DISABLED' agent_lead_search_method='CAMPLISTS_ALL' queuemetrics_phone_environment='' auto_pause_precall='N' auto_pause_precall_code='PRECAL' auto_resume_precall='N' manual_dial_cid='CAMPAIGN' post_phone_time_diff_alert='DISABLED' custom_3way_button_transfer='DISABLED' available_only_tally_threshold='DISABLED' available_only_tally_threshold_agents='0' dial_level_threshold='DISABLED' dial_level_threshold_agents='0' safe_harbor_audio='buzz' safe_harbor_menu_id=''
survey_menu_id='BLAgent'
callback_days_limit='0' dl_diff_target_method='ADAPT_CALC_ONLY' disable_dispo_screen='DISPO_ENABLED' disable_dispo_status='' screen_labels='--SYSTEM-SETTINGS--' status_display_fields='CALLID' na_call_url='' survey_recording='N' pllb_grouping='DISABLED' pllb_grouping_limit='50' call_count_limit='0' call_count_target='3' callback_hours_block='0' callback_list_calltime='DISABLED' user_group='---ALL---' hopper_vlc_dup_check='N' in_group_dial='DISABLED' in_group_dial_select='CAMPAIGN_SELECTED' safe_harbor_audio_field='DISABLED' pause_after_next_call='DISABLED' owner_populate='DISABLED' use_other_campaign_dnc='' allow_emails='N' amd_inbound_group='---NONE---' amd_callmenu='---NONE---'
survey_wait_sec='1'
manual_dial_lead_id='N' dead_max='0' dead_max_dispo='DCMX' dispo_max='0' dispo_max_dispo='DISMX' pause_max='0' max_inbound_calls='0' manual_dial_search_checkbox='SELECTED' hide_call_log_info='N' timer_alt_seconds='0' wrapup_bypass='ENABLED' wrapup_after_hotkey='DISABLED' callback_active_limit='0' callback_active_limit_override='N' allow_chats='N' comments_all_tabs='DISABLED' comments_dispo_screen='DISABLED' comments_callback_screen='DISABLED' qc_comment_history='CLICK' show_previous_callback='ENABLED' clear_script='DISABLED' cpd_unknown_action='DISABLED' manual_dial_search_filter='NONE' web_form_address_three='' manual_dial_override_field='ENABLED' status_display_ingroup='ENABLED' customer_gone_seconds='30' agent_display_fields='' am_message_wildcards='N' manual_dial_timeout='' routing_initiated_recordings='Y' manual_dial_hopper_check='N' callback_useronly_move_minutes='0' ofcom_uk_drop_calc='N' manual_auto_next='0' manual_auto_show='N' allow_required_fields='N' dead_to_dispo='DISABLED' agent_xfer_validation='N' ready_max_logout='0' callback_display_days='0' three_way_record_stop='N' hangup_xfer_record_start='N' scheduled_callbacks_email_alert='N' max_inbound_calls_outcome='DEFAULT' manual_auto_next_options='DEFAULT' agent_screen_time_display='DISABLED' next_dial_my_callbacks='DISABLED' inbound_no_agents_no_dial_container='' inbound_no_agents_no_dial_threshold='0' cid_group_id='---DISABLED---' pause_max_dispo='PAUSMX' script_top_dispo='N' dead_trigger_seconds='0' dead_trigger_action='DISABLED' dead_trigger_repeat='NO' dead_trigger_filename='' dead_trigger_url='' scheduled_callbacks_force_dial='N' scheduled_callbacks_auto_reschedule='DISABLED' scheduled_callbacks_timezones_container='DISABLED' three_way_volume_buttons='ENABLED' callback_dnc='DISABLED' manual_dial_validation='N' mute_recordings='N' auto_active_list_new='DISABLED' call_quota_lead_ranking='DISABLED' call_quota_process_running='0' call_quota_last_run_date='' sip_event_logging='DISABLED' campaign_script_two='' leave_vm_no_dispo='DISABLED' leave_vm_message_group_id='---NONE---' dial_timeout_lead_container='DISABLED' amd_type='AMD' vmm_daily_limit='0' opensips_cid_name='' amd_agent_route_options='DISABLED' browser_alert_sound='---NONE---' browser_alert_volume='50' three_way_record_stop_exception='DISABLED' pause_max_exceptions='' hopper_drop_run_trigger='N' daily_call_count_limit='0' daily_limit_manual='DISABLED' transfer_button_launch='NONE' shared_dial_rank='99' agent_search_method='' qc_scorecard_id='' qc_statuses_id='' clear_form='ACKNOWLEDGE' leave_3way_start_recording='DISABLED' leave_3way_start_recording_exception='DISABLED' calls_waiting_vl_one='DISABLED' calls_waiting_vl_two='DISABLED' calls_inqueue_count_one='DISABLED' calls_inqueue_count_two='DISABLED' in_man_dial_next_ready_seconds='0' in_man_dial_next_ready_seconds_override='DISABLED' transfer_no_dispo='DISABLED' call_limit_24hour_method='DISABLED' call_limit_24hour_scope='SYSTEM_WIDE' call_limit_24hour='0' call_limit_24hour_override='DISABLED' cid_group_id_two='---DISABLED---' incall_tally_threshold_seconds='0' campaign statuses section start campaign statuses='0' campaign hotkeys section start campaign hotkeys='0' campaign lead recycle section start campaign lead recycle='0' campaign pause codes section start campaign pause codes='0'


List Settings

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list_id='1001' list_name='BL-Imart' campaign_id='BLAgentC'
active='N'
list_description='BL-Imart' list_changedate='2022-03-02 19:40:00' list_lastcalldate='2022-02-28 10:30:01'
reset_time='' agent_script_override='' campaign_cid_override='' am_message_exten_override='' drop_inbound_group_override='' xferconf_a_number='' xferconf_b_number='' xferconf_c_number='' xferconf_d_number='' xferconf_e_number='' web_form_address='' web_form_address_two='' time_zone_setting='COUNTRY_AND_AREA_CODE' inventory_report='Y' expiration_date='2099-12-31' na_call_url='' local_call_time='campaign' web_form_address_three='' status_group_id='' user_new_lead_limit='-1' inbound_list_script_override='' default_xfer_group='---NONE---' daily_reset_limit='-1'
resets_today='0'
auto_active_list_rank='0' cache_count='0' cache_count_new='0' cache_count_dialable_new='0' cache_date='' inbound_drop_voicemail='' inbound_after_hours_voicemail='' qc_scorecard_id='' qc_statuses_id='' qc_web_form_address='' custom list fields section start custom list fields='11'
field_id='20' list_id='1001'
field_label='AmtReq' field_name='Amount Required?' field_description='' field_rank='8' field_help='' field_type='TEXT' field_options='' field_size='10' field_max='10' field_default='NULL' field_cost='33' field_required='N' name_position='LEFT' multi_position='HORIZONTAL' field_order='1' field_encrypt='N' field_show_hide='DISABLED' field_duplicate='N'
field_id='14' list_id='1001'
field_label='BLOD' field_name='BL or OD Required?' field_description='' field_rank='2' field_help='' field_type='RADIO' field_options='BL, BLOD, ODBoth BL OD, Both BL OD ' field_size='1' field_max='1' field_default='NULL' field_cost='69' field_required='N' name_position='LEFT' multi_position='VERTICAL' field_order='1' field_encrypt='N' field_show_hide='DISABLED' field_duplicate='N'
field_id='18' list_id='1001'
field_label='CibilScore' field_name='Cibil Score' field_description='' field_rank='6' field_help='' field_type='TEXT' field_options='' field_size='10' field_max='10' field_default='NULL' field_cost='33' field_required='N' name_position='LEFT' multi_position='HORIZONTAL' field_order='1' field_encrypt='N' field_show_hide='DISABLED' field_duplicate='N'
field_id='13' list_id='1001'
field_label='CustomerName' field_name='Name' field_description='Customer Name' field_rank='1' field_help='' field_type='TEXT' field_options='' field_size='20' field_max='20' field_default='' field_cost='63' field_required='N' name_position='LEFT' multi_position='HORIZONTAL' field_order='1' field_encrypt='N' field_show_hide='DISABLED' field_duplicate='N'
field_id='17' list_id='1001'
field_label='EMIBounce' field_name='EMI Bounce in 6 months?' field_description='' field_rank='5' field_help='' field_type='RADIO' field_options='Yes, YesNo, No' field_size='1' field_max='1' field_default='NULL' field_cost='30' field_required='N' name_position='LEFT' multi_position='HORIZONTAL' field_order='1' field_encrypt='N' field_show_hide='DISABLED' field_duplicate='N'
field_id='16' list_id='1001'
field_label='EMITotal' field_name='Total Monthly EMI Amount' field_description='' field_rank='4' field_help='' field_type='TEXT' field_options='' field_size='20' field_max='20' field_default='NULL' field_cost='63' field_required='N' name_position='LEFT' multi_position='HORIZONTAL' field_order='1' field_encrypt='N' field_show_hide='DISABLED' field_duplicate='N'
field_id='23' list_id='1001'
field_label='EndScript' field_name='Ending Script' field_description='' field_rank='11' field_help='' field_type='SCRIPT' field_options='<font size=3><b>Ok Sir, me details note kari lidhi che tamari, amare 9.5 taka ni around file disburse thati hoy che....aaj sanj sudhi amara manager taraf thin tamnne call aavi jase vadhre details saathe</b></font><BR><BR> ' field_size='1' field_max='50' field_default='' field_cost='3' field_required='N' name_position='LEFT' multi_position='HORIZONTAL' field_order='1' field_encrypt='N' field_show_hide='DISABLED' field_duplicate='N'
field_id='21' list_id='1001'
field_label='FrmAhmd' field_name='From Ahmedabad?' field_description='' field_rank='9' field_help='' field_type='TEXT' field_options='' field_size='15' field_max='15' field_default='' field_cost='48' field_required='N' name_position='LEFT' multi_position='HORIZONTAL' field_order='1' field_encrypt='N' field_show_hide='DISABLED' field_duplicate='N'
field_id='19' list_id='1001'
field_label='GSTYear' field_name='GST Registration Year?' field_description='' field_rank='7' field_help='' field_type='TEXT' field_options='' field_size='5' field_max='10' field_default='NULL' field_cost='33' field_required='N' name_position='LEFT' multi_position='HORIZONTAL' field_order='1' field_encrypt='N' field_show_hide='DISABLED' field_duplicate='N'
field_id='22' list_id='1001'
field_label='Notes' field_name='Notes' field_description='' field_rank='10' field_help='' field_type='TEXT' field_options='' field_size='25' field_max='50' field_default='' field_cost='153' field_required='N' name_position='LEFT' multi_position='HORIZONTAL' field_order='1' field_encrypt='N' field_show_hide='DISABLED' field_duplicate='N'
field_id='15' list_id='1001'
field_label='Turnover' field_name='Current Account Yearly Turnover' field_description='' field_rank='3' field_help='' field_type='TEXT' field_options='' field_size='20' field_max='20' field_default='NULL' field_cost='63' field_required='N' name_position='LEFT' multi_position='HORIZONTAL' field_order='1' field_encrypt='N' field_show_hide='DISABLED' field_duplicate='N'


In-Group

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group_id='BLAgent' group_name='BLAgent' group_color='Blue'
active='Y' web_form_address='' voicemail_ext='' next_agent_call='random' fronter_display='Y' ingroup_script='' get_call_launch='NONE' xferconf_a_dtmf='' xferconf_a_number='' xferconf_b_dtmf='' xferconf_b_number='' drop_call_seconds='360' drop_action='MESSAGE' drop_exten='8307' call_time_id='24hours' after_hours_action='MESSAGE' after_hours_message_filename='vm-goodbye' after_hours_exten='8300' after_hours_voicemail='' welcome_message_filename='---NONE---' moh_context='default' onhold_prompt_filename='generic_hold' prompt_interval='60' agent_alert_exten='ding' agent_alert_delay='1000' default_xfer_group='---NONE---' queue_priority='11' drop_inbound_group='---NONE---' ingroup_recording_override='DISABLED' ingroup_rec_filename='NONE' afterhours_xfer_group='---NONE---' qc_enabled='' qc_statuses='' qc_shift_id='' qc_get_record_launch='' qc_show_recording='' qc_web_form_address='' qc_script='' play_place_in_line='N' play_estimate_hold_time='N' hold_time_option='NONE' hold_time_option_seconds='360' hold_time_option_exten='8300' hold_time_option_voicemail='' hold_time_option_xfer_group='---NONE---' hold_time_option_callback_filename='vm-hangup' hold_time_option_callback_list_id='999' hold_recall_xfer_group='---NONE---' no_delay_call_route='N' play_welcome_message='ALWAYS' answer_sec_pct_rt_stat_one='20' answer_sec_pct_rt_stat_two='30' default_group_alias='' no_agent_no_queue='N' no_agent_action='MESSAGE' no_agent_action_value='nbdy-avail-to-take-call|vm-goodbye' web_form_address_two='' timer_action='NONE' timer_action_message='' timer_action_seconds='1' start_call_url='' dispo_call_url='' xferconf_c_number='' xferconf_d_number='' xferconf_e_number='' ignore_list_script_override='N' extension_appended_cidname='N' uniqueid_status_display='DISABLED' uniqueid_status_prefix='' hold_time_option_minimum='0' hold_time_option_press_filename='to-be-called-back|digits/1' hold_time_option_callmenu='---NONE---' hold_time_option_no_block='N' hold_time_option_prompt_seconds='10' onhold_prompt_no_block='N' onhold_prompt_seconds='9' hold_time_second_option='NONE' hold_time_third_option='NONE' wait_hold_option_priority='WAIT' wait_time_option='NONE' wait_time_second_option='NONE' wait_time_third_option='NONE' wait_time_option_seconds='120' wait_time_option_exten='8300' wait_time_option_voicemail='' wait_time_option_xfer_group='---NONE---' wait_time_option_callmenu='---NONE---' wait_time_option_callback_filename='vm-hangup' wait_time_option_callback_list_id='999' wait_time_option_press_filename='to-be-called-back|digits/1' wait_time_option_no_block='N' wait_time_option_prompt_seconds='10' timer_action_destination='' calculate_estimated_hold_seconds='0' add_lead_url='' eht_minimum_prompt_filename='' eht_minimum_prompt_no_block='N' eht_minimum_prompt_seconds='10' on_hook_ring_time='15' na_call_url='' on_hook_cid='CUSTOMER_PHONE'
group_calldate='2022-03-02 23:51:42'
action_xfer_cid='CUSTOMER' drop_callmenu='' after_hours_callmenu='' user_group='---ALL---' max_calls_method='DISABLED' max_calls_count='0' max_calls_action='NO_AGENT_NO_QUEUE' dial_ingroup_cid='' group_handling='PHONE' web_form_address_three='' populate_lead_ingroup='ENABLED' drop_lead_reset='N' after_hours_lead_reset='N' nanq_lead_reset='N' wait_time_lead_reset='N' hold_time_lead_reset='N' status_group_id='' routing_initiated_recordings='Y' on_hook_cid_number='' customer_chat_screen_colors='' customer_chat_survey_link='' customer_chat_survey_text='' populate_lead_province='DISABLED' areacode_filter='DISABLED' areacode_filter_seconds='10' areacode_filter_action='MESSAGE' areacode_filter_action_value='nbdy-avail-to-take-call|vm-goodbye' populate_state_areacode='DISABLED' inbound_survey='DISABLED' inbound_survey_filename='' inbound_survey_accept_digit='' inbound_survey_question_filename='' inbound_survey_callmenu='' icbq_expiration_hours='96' closing_time_action='DISABLED' closing_time_now_trigger='N' closing_time_filename='' closing_time_end_filename='' closing_time_lead_reset='N' closing_time_option_exten='8300' closing_time_option_callmenu='---NONE---' closing_time_option_voicemail='' closing_time_option_xfer_group='---NONE---' closing_time_option_callback_list_id='999' add_lead_timezone='SERVER' icbq_call_time_id='24hours' icbq_dial_filter='NONE' populate_lead_source='DISABLED' populate_lead_vendor='INBOUND_NUMBER' park_file_name='' waiting_call_url_on='' waiting_call_url_off='' waiting_call_count='0' enter_ingroup_url='' cid_cb_confirm_number='NO' cid_cb_invalid_filter_phone_group='' cid_cb_valid_length='10' cid_cb_valid_filename='' cid_cb_confirmed_filename='' cid_cb_enter_filename='' cid_cb_you_entered_filename='' cid_cb_press_to_confirm_filename='' cid_cb_invalid_filename='' cid_cb_reenter_filename='' cid_cb_error_filename='' place_in_line_caller_number_filename='' place_in_line_you_next_filename='' ingroup_script_two='' browser_alert_sound='---NONE---' browser_alert_volume='50' answer_signal='START' no_agent_delay='0' agent_search_method='' qc_scorecard_id='' qc_statuses_id='' populate_lead_comments='CALLERID_NAME' drop_call_seconds_override='DISABLED' populate_lead_owner='DISABLED' in_queue_nanque='N' in_queue_nanque_exceptions=''


Call Menu

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menu_id='BajajFinance' menu_name='BajajFinance' menu_prompt='BajajFinance'
menu_timeout='10' menu_timeout_prompt='NONE' menu_invalid_prompt='NONE' menu_repeat='0' menu_time_check='0' call_time_id='24hours' track_in_vdac='1' custom_dialplan_entry='' tracking_group='CALLMENU' dtmf_log='1' dtmf_field='province' user_group='---ALL---' qualify_sql='' alt_dtmf_log='0' question='0' answer_signal='Y' options section start options='6'
menu_id='BajajFinance'
option_value='1' option_description='Interested' option_route='HANGUP'
option_route_value='1641913812070-voicemaker.in-speech-1641913861'
option_route_value_context=''
menu_id='BajajFinance'
option_value='2' option_description='Replay' option_route='CALLMENU'
option_route_value='BajajFinance'
option_route_value_context=''
menu_id='BajajFinance'
option_value='INVALID' option_description='Invalid' option_route='CALLMENU'
option_route_value='BajajFinance'
option_route_value_context=''
menu_id='BajajFinance'
option_value='INVALID_2ND' option_description='Invalid' option_route='CALLMENU'
option_route_value='BajajFinance'
option_route_value_context=''
menu_id='BajajFinance'
option_value='INVALID_3RD' option_description='Invalid' option_route='CALLMENU'
option_route_value='BajajFinance'
option_route_value_context=''
menu_id='BajajFinance'
option_value='TIMEOUT' option_description='Hangup' option_route='HANGUP' option_route_value='' option_route_value_context=''


Phones

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extension='blagent' dialplan_number='2005' voicemail_id='2005' phone_ip='XX.XX.XX.XX.XX.XX'
computer_ip='' server_ip='XX.XX.XX.XX.XX.XX'
login='' pass=''
status='ACTIVE' active='Y' phone_type=''
fullname='BL Agent'
company='' picture='' messages='0' old_messages='0' protocol='SIP' local_gmt='5.50' ASTmgrUSERNAME='cron' ASTmgrSECRET='1234' login_user='' login_pass='' login_campaign='' park_on_extension='8301' conf_on_extension='8302' VICIDIAL_park_on_extension='8301' VICIDIAL_park_on_filename='park' monitor_prefix='8612' recording_exten='8309' voicemail_exten='8501' voicemail_dump_exten='85026666666666' ext_context='default' dtmf_send_extension='local/8500998@default' call_out_number_group='Zap/g2/' client_browser='/usr/bin/mozilla' install_directory='/usr/local/perl_TK' local_web_callerID_URL='http://www.vicidial.org/test_callerid_output.php' VICIDIAL_web_URL='' AGI_call_logging_enabled='1' user_switching_enabled='1' conferencing_enabled='1' admin_hangup_enabled='0' admin_hijack_enabled='0' admin_monitor_enabled='1' call_parking_enabled='1' updater_check_enabled='1' AFLogging_enabled='1' QUEUE_ACTION_enabled='1' CallerID_popup_enabled='1' voicemail_button_enabled='1' enable_fast_refresh='0' fast_refresh_rate='1000' enable_persistant_mysql='0' auto_dial_next_number='1' VDstop_rec_after_each_call='1' DBX_server='' DBX_database='' DBX_user='cron' DBX_pass='' DBX_port='' DBY_server='' DBY_database='' DBY_user='' DBY_pass='' DBY_port=''
outbound_cid='2005'
enable_sipsak_messages='0' email='' template_id='' conf_override='' phone_context='default' phone_ring_timeout='60'
conf_secret=''
delete_vm_after_email='N' is_webphone='N' use_external_server_ip='N' codecs_list='' codecs_with_template='0' webphone_dialpad='Y'
on_hook_agent='N'
webphone_auto_answer='Y' voicemail_timezone='eastern' voicemail_options='' user_group='---ALL---' voicemail_greeting='' voicemail_dump_exten_no_inst='85026666666667' voicemail_instructions='Y' on_login_report='N' unavail_dialplan_fwd_exten='' unavail_dialplan_fwd_context='' nva_call_url='' nva_search_method='NONE' nva_error_filename='' nva_new_list_id='995' nva_new_phone_code='1' nva_new_status='NVAINS' webphone_dialbox='Y' webphone_mute='Y' webphone_volume='Y' webphone_debug='N' outbound_alt_cid='' conf_qualify='Y' webphone_layout='' mohsuggest='' peer_status='UNREGISTERED'
ping_time='11'



User

Code: Select all

user_id='4' user='' pass='' full_name='BL-Ahmd Agent'
user_level='4'
user_group='---ALL---'
phone_login='' phone_pass='' delete_users='0' delete_user_groups='0' delete_lists='0' delete_campaigns='0' delete_ingroups='0' delete_remote_agents='0' load_leads='0' campaign_detail='0' ast_admin_access='0' ast_delete_phones='0' delete_scripts='0' modify_leads='0'
hotkeys_active='0'
change_agent_campaign='0' agent_choose_ingroups='1'
closer_campaigns=''
scheduled_callbacks='1'
agentonly_callbacks='0' agentcall_manual='0'
vicidial_recording='1' vicidial_transfers='1' delete_filters='0' alter_agent_interface_options='0'
closer_default_blended='0'
delete_call_times='0' modify_call_times='0' modify_users='0' modify_campaigns='0' modify_lists='0' modify_scripts='0' modify_filters='0' modify_ingroups='0' modify_usergroups='0' modify_remoteagents='0' modify_servers='0' view_reports='0' vicidial_recording_override='DISABLED' alter_custdata_override='NOT_ACTIVE' qc_enabled='0' qc_user_level='1' qc_pass='0' qc_finish='0' qc_commit='0' add_timeclock_log='0' modify_timeclock_log='0' delete_timeclock_log='0' alter_custphone_override='NOT_ACTIVE'
vdc_agent_api_access='0'
modify_inbound_dids='0' delete_inbound_dids='0' active='Y' alert_enabled='0' download_lists='0' agent_shift_enforcement_override='DISABLED' manager_shift_enforcement_override='0' shift_override_flag='0' export_reports='0' delete_from_dnc='0' email='' user_code='' territory='' allow_alerts='0' agent_choose_territories='0' custom_one='' custom_two='' custom_three='' custom_four='' custom_five='' voicemail_id='' agent_call_log_view_override='DISABLED' callcard_admin='0' agent_choose_blended='1' realtime_block_user_info='0' custom_fields_modify='0' force_change_password='N' agent_lead_search_override='NOT_ACTIVE' modify_shifts='0' modify_phones='0' modify_carriers='0' modify_labels='0' modify_statuses='0' modify_voicemail='0' modify_audiostore='0' modify_moh='0' modify_tts='0' preset_contact_search='NOT_ACTIVE' modify_contacts='0' modify_same_user_level='1' admin_hide_lead_data='0' admin_hide_phone_data='0' agentcall_email='0' modify_email_accounts='0' failed_login_count='0'
last_login_date='2001-01-01 00:00:01' last_ip=''
alter_admin_interface_options='1' max_inbound_calls='0' modify_custom_dialplans='0' wrapup_seconds_override='-1' modify_languages='0' selected_language='default English' user_choose_language='0' ignore_group_on_search='0' api_list_restrict='0' api_allowed_functions=' ALL_FUNCTIONS ' lead_filter_id='NONE' admin_cf_show_hidden='0' agentcall_chat='0' user_hide_realtime='0' access_recordings='0' modify_colors='0' user_nickname='' user_new_lead_limit='-1' api_only_user='0' modify_auto_reports='0' modify_ip_lists='0' ignore_ip_list='0' ready_max_logout='-1' export_gdpr_leads='0' pause_code_approval='0' max_hopper_calls='0' max_hopper_calls_hour='0' mute_recordings='DISABLED' hide_call_log_info='DISABLED' next_dial_my_callbacks='NOT_ACTIVE' user_admin_redirect_url='' max_inbound_filter_enabled='0' max_inbound_filter_statuses='' max_inbound_filter_ingroups='' max_inbound_filter_min_sec='-1' status_group_id='' mobile_number='' two_factor_override='NOT_ACTIVE' manual_dial_filter='DISABLED' user_location='' user campaign settings section start
user campaign settings='1' user='1001'
campaign_id='BlnkSurv' campaign_rank='0' campaign_weight='0' calls_today='0' group_web_vars=''
campaign_grade='0'
hopper_calls_today='0' hopper_calls_hour='0' user in-group settings section start user in-group settings='7'
user='1001'
group_id='' group_rank='0' group_weight='0' calls_today='0' group_web_vars='' group_grade='0' group_type='C' calls_today_filtered='0'
user='1001'
group_id='AGENTDIRECT' group_rank='0' group_weight='0' calls_today='0' group_web_vars='' group_grade='1' group_type='C' calls_today_filtered='0'
user='1001'
group_id='AGENTDIRECT_CHAT' group_rank='0' group_weight='0' calls_today='0' group_web_vars='' group_grade='1' group_type='C' calls_today_filtered='0'
user='1001'
group_id='BLAgent'
group_rank='0' group_weight='0'
calls_today='0' group_web_vars='' group_grade='1' group_type='C' calls_today_filtered='0'
user='1001'
group_id='GTPLAgent'
group_rank='0' group_weight='0'
calls_today='0' group_web_vars='' group_grade='1' group_type='C' calls_today_filtered='0'
user='1001'
group_id='JIOOTP' group_rank='0' group_weight='0' calls_today='0' group_web_vars='' group_grade='1' group_type='C' calls_today_filtered='0'
user='1001'
group_id='TestOB'
group_rank='0' group_weight='0'
calls_today='0' group_web_vars='' group_grade='1' group_type='C' calls_today_filtered='0'


Thanks

Hi! I figured out a way after researching for some time. Posting it here as it might be helpful for somebody else.
Link: http://www.vicidial.org/VICIDIALforum/v ... 51#p136503

i found solution!!!!!!!!!!!

on inbound groups option On-Hook CID

only GENERIC or CUSTOMER_PHONE_RING_AGENT will work. Any other option call hangup on answer by agent.

on this option hint has an alert "If you are using Asterisk 13 or higher, only the RINGAGENT options will work properly."

I use asterisk 13 and not observe this.

Good postback. You likely helped a few people.