vicidial.org

I kind of recall there being a setting in Vicidial that set a Max Call Length. I recall it being set to 60 minutes by default.

Is there such as setting?

If so can someone direct me to where it is as I need to increase it?

Here is a little background. Our call center qualifies callers and then transfers calls to our buyers. We have received reports from a buyer that calls seemed to be disconnected at 60 minutes. The call tracking platform we use shows the calls as being disconnected by the "caller", which means the Vicidial 3-way transfer leg of the call disconnected.

This is what led me to believe there may be a "Max Call Length" setting that is causing Vicidial to end these calls at 60 minutes.

I have continued searching through the Vicidial Admin interface looking for such as setting but none seems to exist. However, I think I may have found the culprit:

Server Settings --> Recording Limit
This is currently set to 60 minutes. And although this is not a setting explicitly limiting the length of a call, the context help mentions

"This setting also limits the amount of time a 3-way call that has been left by an agent will stay up before it is terminated."

So unless there is an actual "Max Call Length" setting (or something similar elsewhere), I think the Recording Limit being set to 60 minutes was the cause of the disconnect.

Matt, can you confirm that this is the case?

that is correct sir, there is no max call length and the 60 minute recording length will kill your call after 60 minutes, change it to higher