NO Volume button in vici 9 and 10 in agent page

[Farzvoip]

Hello all,


As i am using vicibox 7.0.4 since many time all was fine but now getting some hackers attack on it so I have installed vicibox 9 and 10 with dynamic whitelist ip,

but the problem i am facing in it in agents login page there are no volume button and mute and unmute button in 9 and 10 as well as.



VERSION: 2.14-858a
BUILD: 220513-0819
© 2022 ViciDial Group
Asteris version 13.29.2-vici, tried in vicibox 9.0.0, 9.0.1, 9.0.3 and 10.0.0
server Intel(R) Xeon(R) CPU E3-1230 v3 @ 3.30GHz

[Farzvoip]

Hello


After post i saw no image came so i am giving link for image please check for me

https://ibb.co/nBqLqdr


Thanks

[striker]

refer this forum topic
http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=40223

[Farzvoip]

Hello all,

I have created the options.php and made changes what you have said to change, and reboot the system, but still now option of volume and mute and unmute button. please someone guide me.

Image

Image Link
https://postimg.cc/gallery/W3YmLjJ



VERSION: 2.14-858a
BUILD: 220513-0819
© 2022 ViciDial Group
Asteris version 13.29.2-vici, tried in vicibox 9.0.0, 9.0.1, 9.0.3 and 10.0.0
server Intel(R) Xeon(R) CPU E3-1230 v3 @ 3.30GHz

[williamconley]

What versions of Asterisk are listed in /etc/astguiclient.conf, returned from "asterisk -V" and in Admin->Servers->"Asterisk Version" for each server?

Note that if the version of Asterisk was wrong in astguiclient.conf at any time, it's possible (likely?) that you must run perl install.pl in the /usr/src/astguiclient/trunk folder and correct the version of Asterisk while invoking "--copy_sample_conf_files" to get the corrected version of sip.conf and other version-specific configuration files. Any customizations will require re-customizing (specifically externip in sip.conf). Pay particular attention to whether the asterisk version included the ".X" in versions such as "13.X". Without the ".X" the wrong configuration files will be chosen. During perl install.pl, there are options shown for Asterisk Version. Choose one verbatim (including the ".X" of course) that is the best match for each server's presently installed Asterisk version.

Another check:

Which version of "sip.conf" was loaded? (DIFF against the SVN repo versions to see which one is the closest match)

Code: Select all

diff /etc/asterisk/sip.conf /usr/src/astguiclient/trunk/docs/conf_examples/sip.conf.sample
diff /etc/asterisk/sip.conf /usr/src/astguiclient/trunk/docs/conf_examples/sip.conf.sample-1.4

Moving discussion to "Support" as this is obviously not a General Discussion.