Time between disposition and next call
Posted: Tue Jul 26, 2022 4:39 pmHello
we just started using Vici dial on our outbound call center, but I can't figure out how to make the dialer faster?
How can agents receive calls every 10 or 20 seconds?
Rite now they're getting calls every 1 to 3 minutes!
We have 8 agents on vici dial and we are an outbound call center
Can someone help me with this, what should I fix or what settings should I change I've tried every combination between Dial Lvl and Dial time out, Amd on/off tried changing my caller id maybe thinking Spam was ruining my connection. Still no good. What general setting should I share with you guys to help out currently on version 2.14b0.5
Thank you
we just started using Vici dial on our outbound call center, but I can't figure out how to make the dialer faster?
How can agents receive calls every 10 or 20 seconds?
Rite now they're getting calls every 1 to 3 minutes!
We have 8 agents on vici dial and we are an outbound call center
Can someone help me with this, what should I fix or what settings should I change I've tried every combination between Dial Lvl and Dial time out, Amd on/off tried changing my caller id maybe thinking Spam was ruining my connection. Still no good. What general setting should I share with you guys to help out currently on version 2.14b0.5
Thank you