Is there a report or any other way to find out the number of minutes used by: 1) Campaign and 2) Individual Remote Agent?
Thanks
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by ramindia » Fri Jun 15, 2007 11:01 pm
Hi
I dont see that is exists AFAIK, but you can by enabling CDR in you Asterisk
again check the Load.
ram
I dont see that is exists AFAIK, but you can by enabling CDR in you Asterisk
again check the Load.
ram
Kindly post your feedback, if this solution works.
so its very usefull for others who join later as a NEWBIE.
so its very usefull for others who join later as a NEWBIE.
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by aster1 » Sat Jun 16, 2007 6:40 am
This could be very tricky to find . I have asterisk writing cdr to mysql but sometimes multiple entries are made in cdr table ( while autodial ) . Since most of thing are dont by agi scripts you get a ugly cdr table .. Its better to have another asterisk server do the cdr for you if you really require them .
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by mflorell » Tue Jun 19, 2007 6:18 am
There are a lot of issues with doing this.
For one, do you need ring time included in that tally or not?
The call_log table includes all time used, but for auto dial calls the ring time is put in a separate entry from the portion of the call that happens after the Answer signal is received from the carrier.
For one, do you need ring time included in that tally or not?
The call_log table includes all time used, but for auto dial calls the ring time is put in a separate entry from the portion of the call that happens after the Answer signal is received from the carrier.
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