vicidial.org

Hi,
I Hope all good...!!!

Please advise on one issue which is very weird.
Some agents logged-in for an inbound campaign having multiple ingroups.
For which we made the settings like
In User:
Agent Choose Ingroups: 0
Inbound Groups: Selected all respective ingroups (so that agents dont see any ingroups in which they need to login at the time of agent login).
This was running very well since 2-3years but from last 10 days i seeing a very weird issue.
The logged-in ingroups are getting removed from agents which were already logged-in and taking calls. I can see by clicking on the +- button on realtime.
So in this case, inbound calls not landing to any of the agents and calls dropping.
Can you please advise on the same...
I already checked the crontab and it seems to be good.

Astguiclient: 2.14b0.5
Asterisk: 1.8.23.0-vici
OS: Centos7

check the admin log to see if changes were made by another employee

carpenox wrote:check the admin log to see if changes were made by another employee

Thanks for your response carpenox.

Yes, it was sorted out now, actually, there was someone who was removing the in-groups manually, so after changed the password, issue resolved automatically.