Callbacks Order? Newest vs Oldest first priority
Posted:
Tue Oct 11, 2022 11:35 amby atkins513
I have Scheduled Callbacks set to Force Dial, meaning they automatically come up when its time for them to be called. However, sometimes if a rep gets behind on callbacks or misses a day, they come back and have 20+ callbacks all force loading with the OLDEST first. Is there a way to set callbacks to load as the most recent to oldest first, so that they are calling customers who may be expecting those calls today first, instead of calling customers who were expecting calls yesterday first. Its a simple thing but i cannot find any kind of setting anywhere for this. Is there any way to do this?
Thank you
VERSION: 2.14-634c BUILD: 210421-2110
Re: Callbacks Order? Newest vs Oldest first priority
Posted:
Tue Oct 11, 2022 3:59 pmby williamconley
Have you tried altering the List Order in the campaign in question?
Re: Callbacks Order? Newest vs Oldest first priority
Posted:
Wed Oct 12, 2022 2:09 pmby atkins513
I have not tried changing that but I don't actually want to change the List order. I only want to change the call backs order that are being loaded, BUT does changing the list order also change the callbacks order?
Re: Callbacks Order? Newest vs Oldest first priority
Posted:
Wed Oct 12, 2022 2:59 pmby atkins513
williamconley wrote:Have you tried altering the List Order in the campaign in question?
Ok, i tried creating a new campaign to try this, but these arent campaign leads. They are MY CALLBACKS ONLY leads, set to force dial and are overdue to be called. I changed the order list to most recent first and it didnt change the callbacks. The first ones to load were still the oldest. Any ideas?