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Change campaign CID without relogging agents
Posted:
Thu Dec 01, 2022 3:54 amby SPAMSAM
Hi,
Is it possible to update the campaign caller id without requiring the agents to log out and back in again. Would an API call to server_refresh perhaps do the trick?
VERSION: 2.14-759a
BUILD: 200624-1939
Re: Change campaign CID without relogging agents
Posted:
Thu Dec 01, 2022 10:06 amby mflorell
That is not currently a feature. I'm sure it could be added, but it's not something any of our clients have ever asked for.
Re: Change campaign CID without relogging agents
Posted:
Fri Dec 02, 2022 6:41 pmby jamiemurray
Just a thought but perhaps using a caller id group of type NONE?
Set your caller ID there and set the campaign to use the CID group. I imagine the caller ID will be pulled at dial time rather than login time since there's the ability to rotate through caller ids per X dial attempts or X minutes.
Auto dial changes immediately as soon as you change caller id on the campaign anyway, it's just manual calls that don't but I think maybe the above trick might just work (untested, just me thinking about it).
EDIT, just noticed your version, you most likely need to update to get the CID groups feature.