vicidial.org

Hello I am new to The Vici world. First I was having multiple issues in setting up the server. I still has issues that my callcentric trunk is not able to receive inbound calls but i switched carriers and its working fine now. The only issue im facing right now is i have setup a press 1 camp. Remote agents call everything is perfect but when I login the agents in the press 1 campaign calls show in queue but agent does not gets it. I have been trying to find the solutions for it its been a long time please help me with it. And kindly refer me any cheap and good quality sip provider with unlimted channels.
My vicibox is 9.0.3

VERSION: 2.14-871a
BUILD: 221230-2231

These are my logs from the server.
(farhan is the name of the trunk)


[Jan 22 08:18:44] -- <SIP/farhan-00000036> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Jan 22 08:18:44] -- <SIP/farhan-00000036> Playing 'FianlClaireoptions-8khz.slin' (escape_digits=1238) (sample_offset 0) (language 'en')
[Jan 22 08:18:44] > 0x7fa2e002b5f0 -- Strict RTP switching to RTP target address 162.212.246.44:16704 as source
[Jan 22 08:18:44] == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 08:18:44] == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 08:18:48] > 0x7fa2e002b5f0 -- Strict RTP learning complete - Locking on source address 162.212.246.44:16704
[Jan 22 08:18:53] DTMF[19603][C-0000006d]: channel.c:4152 __ast_read: DTMF begin '3' received on SIP/farhan-00000036
[Jan 22 08:18:53] DTMF[19603][C-0000006d]: channel.c:4156 __ast_read: DTMF begin ignored '3' on SIP/farhan-00000036
[Jan 22 08:18:53] DTMF[19603][C-0000006d]: channel.c:4066 __ast_read: DTMF end '3' received on SIP/farhan-00000036, duration 160 ms
[Jan 22 08:18:53] DTMF[19603][C-0000006d]: channel.c:4136 __ast_read: DTMF end passthrough '3' on SIP/farhan-00000036
[Jan 22 08:18:53] -- <SIP/farhan-00000036> Playing 'US_pol_survey_transfer.gsm' (escape_digits=) (sample_offset 0) (language 'en')
[Jan 22 08:18:53] DTMF[19603][C-0000006d]: channel.c:4152 __ast_read: DTMF begin '3' received on SIP/farhan-00000036
[Jan 22 08:18:53] DTMF[19603][C-0000006d]: channel.c:4156 __ast_read: DTMF begin ignored '3' on SIP/farhan-00000036
[Jan 22 08:18:54] DTMF[19603][C-0000006d]: channel.c:4066 __ast_read: DTMF end '3' received on SIP/farhan-00000036, duration 140 ms
[Jan 22 08:18:54] DTMF[19603][C-0000006d]: channel.c:4136 __ast_read: DTMF end passthrough '3' on SIP/farhan-00000036
[Jan 22 08:19:02] == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 08:19:02] == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 08:19:02] == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 08:19:03] == Manager 'sendcron' logged off from 127.0.0.1
[Jan 22 08:19:04] -- <SIP/farhan-00000034>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 4
[Jan 22 08:19:04] == Spawn extension (default, 8366, 2) exited non-zero on 'SIP/farhan-00000034'
[Jan 22 08:19:04] -- Executing [h@default:1] AGI("SIP/farhan-00000034", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK)") in new stack
[Jan 22 08:19:04] -- <SIP/farhan-00000034>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -------SIP 200 OK) completed, returning 0
[Jan 22 08:19:04] -- <SIP/farhan-00000036>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 22 08:19:04] -- Executing [045*079*177*150*8368@default:1] Goto("SIP/farhan-00000036", "default,8368,1") in new stack
[Jan 22 08:19:04] -- Goto (default,8368,1)
[Jan 22 08:19:04] -- Executing [8368@default:1] AGI("SIP/farhan-00000036", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 08:19:04] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=survey))
[Jan 22 08:19:04] -- <SIP/farhan-00000036>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 08:19:04] -- Executing [8368@default:2] AGI("SIP/farhan-00000036", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB-----V1220818390000150098") in new stack
[Jan 22 08:19:04] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Jan 22 08:19:04] == Manager 'sendcron' logged on from 127.0.0.1
[Jan 22 08:19:04] -- Called 53217137734111@default
[Jan 22 08:19:04] -- Executing [53217137734111@default:1] AGI("Local/53217137734111@default-00000069;2", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 22 08:19:04] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=survey))
[Jan 22 08:19:04] -- <Local/53217137734111@default-00000069;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 22 08:19:04] -- Executing [53217137734111@default:2] Dial("Local/53217137734111@default-00000069;2", "SIP/53217137734111@farhan,,tTor") in new stack
[Jan 22 08:19:04] == Using SIP RTP CoS mark 5
[Jan 22 08:19:04] -- Called SIP/53217137734111@farhan
[Jan 22 08:19:04] -- Local/53217137734111@default-00000069;1 is ringing
[Jan 22 08:19:04] -- <SIP/farhan-00000036>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0
[Jan 22 08:19:04] -- Executing [8368@default:3] Hangup("SIP/farhan-00000036", "") in new stack
[Jan 22 08:19:04] == Spawn extension (default, 8368, 3) exited non-zero on 'SIP/farhan-00000036'
[Jan 22 08:19:04] -- Executing [h@default:1] AGI("SIP/farhan-00000036", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK)") in new stack
[Jan 22 08:19:04] -- <SIP/farhan-00000036>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... -------SIP 200 OK) completed, returning 0
[Jan 22 08:19:06] > 0x7fa2c40272a0 -- Strict RTP learning after remote address set to: 65.109.24.35:14268
[Jan 22 08:19:06] -- SIP/farhan-00000037 is making progress passing it to Local/53217137734111@default-00000069;2

seems like you didnt configure for press 1 survey campaign
the routing extension used is 8368 .
for press 1 survey campaign change the routing extension from 8368 to 8366 or 8373(with AMD) in campaign detail view.