vicidial.org

Hi Everyone,

I have been reading the forum post related to the Short Duration Calls and I really can't find any solution about disabling the hangup button at a certain time like a delay. My problem is that our agents are hanging up the calls way earlier than 6 seconds and our carrier is penalizing us.

So my question is, is there any ViciDial feature or setting that I can disable the hangup button and add a delay to enable it?


Thank you in advance.

The new "Agent Call Hangup Route" campaign feature could be easily used to do what you describe:
https://fosstodon.org/@vicidial_dev/109790077352759709

mflorell wrote:The new "Agent Call Hangup Route" campaign feature could be easily used to do what you describe:
https://fosstodon.org/@vicidial_dev/109790077352759709

Thanks for the feedback mflorell

Ths is my current ViciDial
VICIDial by vicifast.com | VERSION: 2.14-858a | BUILD: 220513-0819 | Asterisk 13.38.3-vici | Linode Dedicated 16 GB | No Extra Software After Installation

But I can't find that feature.

You would need to upgrade your system, it is a feature that was added last month.

mflorell wrote:You would need to upgrade your system, it is a feature that was added last month.

Got it, thanks a lot for the information.