Inbound/Outbound Queue's
Posted: Thu Feb 02, 2023 4:27 pmAgent Manual version 2.14-658c shows possibility for seperate inbound/outbound queue counts on agent screen. How to enable? Thank you.
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Inbound/Outbound Queue's
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Posted: Thu Feb 02, 2023 4:27 pmRe: Inbound/Outbound Queue's
Posted: Thu Feb 02, 2023 4:31 pmThat's the campaign settings for "Calls In Queue Count Display 1" and "Calls In Queue Count Display 2". If you don't see those options in your Campaign Detail admin screen, then you will need to upgrade your system.
Re: Inbound/Outbound Queue's
Posted: Thu Feb 02, 2023 4:52 pmLooks like I need to build a settings container. I missed that. Thank you for quick reply. Back to the lab.