Page 1 of 1
Leads marked as called and NEW
Posted:
Wed Jun 20, 2007 9:24 amby tukak
Hello,
I'm seeing quite lot of leads, which have status NEW and called_since_last_reset N. The modify_date is different from the entry_date, the user is VDAD, called_count is 1. The campaign is in adapt_average mode. Is there any explanation of this or does it suggest that there's some trouble in our system?
Thanks and regards
Lukas
Posted:
Wed Jun 20, 2007 11:01 amby mflorell
Those are usually invalid or impossible numbers, or were placed when there were no resources available to place them. Have you tried manually dialing any of them?
Posted:
Wed Jun 20, 2007 11:05 amby tukak
I tried few of them, they were ringing or someone picked up.
Which resources could that be? We should be quite unlimited on the ammount of outgoing IAX channels
Posted:
Wed Jun 20, 2007 7:57 pmby mflorell
What kind of bandwidth are you using?
How many concurrent channels do you have at your peak?
Posted:
Thu Jun 21, 2007 4:24 amby tukak
We've got 4mbit line. There are 18 agents max on the system with the dial level 1.8 max as well
Are these the channels you're asking about? It's from the server performance :
Average/Peak channels in use for server: 64.3477 / 110
Posted:
Thu Jun 21, 2007 1:37 pmby mflorell
What codec are you using for your outbound calls?
What is the loadavg on this server at peak?
Posted:
Fri Jun 22, 2007 4:46 amby tukak
Average/Peak load for server: 40.5190 / 179
Again from server performance report. But we have two systems setup (vicidial and mysql/apache servers) and I'm not sure which one is this measuring
The codec is g711 alaw
Posted:
Fri Jun 22, 2007 4:54 amby tukak
But I was thinking, what if I set lead recycling for NEW status? Could that cause this numbers to be called again?
Posted:
Fri Jun 22, 2007 3:00 pmby mflorell
That load is WAY too high!
How many processors/cores are in this machine?
Posted:
Sun Jun 24, 2007 2:03 pmby tukak
There're dual xeon processors, on both asterisk and VICIDIAL/mysql servers.
But I made some research recently and came to conclusion, that the load in this report is multiplied by 100 (in the Time On VDAD Campaign the System Load Average is almost all the time under 1), so I believed this load suggest 0.40 average, 1.79 top
Or am I wrong and it's really so high? That would be alarming.
Posted:
Mon Jun 25, 2007 7:32 amby mflorell
Oh, that's better, yes the server performance report does multiply it by 100.
Posted:
Mon Jun 25, 2007 9:11 amby tukak
Quite a relief
Anyway, how about the recycling of the new leads, in let's say 5 minutes? Can it break something?
Posted:
Mon Jun 25, 2007 8:40 pmby mflorell
I'm not really sure, never tried it. Sounds like something you could try. with 5 minutes(300 seconds as the setting is in seconds) shouldn't cause any problems.
Try it and let us know how it works for you.
Posted:
Mon Jul 02, 2007 8:08 amby tukak
I've ended with simple "update vicidial_list set called_since_last_reset = 'N' where status = 'NEW' and called_since_last_reset = 'Y'" running hourly, it's system wide and seems to be working
Thanks for all the help