[Solved] Webphone not prompting to Call

[IanGP]

Hi There,

VERSION: 2.14-873a
BUILD: 230204-1642
VER: 3682
Asterisk Ver: 13.38.3-vici

I've just completed an update to SVN 3682, and now when logging in, the web phone doesn't prompt to call.
Instead, after 15 seconds, the we get the prompt:

No one is in your session: 8600051
Go Back
Call Agent Again

Perhaps I need new spectacles, but I don't see in Phone or Campaign Details where this might be changed.

Any ideas?

Thanks
IanGP

[mflorell]

Which version of the webphone are you using?

[alo]

I noticed this started in an SVN a few weeks ago. I just set the webphone to auto call now with $webphone_call_seconds in DEFINABLE SETTINGS AND OPTIONS in vicidial.php

[IanGP]

Hi Matt,

Which version of the webphone are you using?

TBH I'm not actually sure of the version, we just use https://phone.viciphone.com/viciphone.php.

Regards
IanGP

[IanGP]

Thanks Alo,

I noticed this started in an SVN a few weeks ago. I just set the webphone to auto call now with $webphone_call_seconds in DEFINABLE SETTINGS AND OPTIONS in vicidial.php

I'll give that a go tonight.

Regards
IanGP

[dreedy]

This is also happening to me as soon as i updated to svn 3682

webphone is:

https://phone.viciphone.com/v3.0/viciphone.php

[dreedy]

Container ID: VICIPHONE_SETTINGS
change
# determines if the reg_exten is called upon successful registration
dialRegExten : 1
To
# determines if the reg_exten is called upon successful registration
dialRegExten : 0

Seems to have worked for me.

[IanGP]

Container ID: VICIPHONE_SETTINGS
change
# determines if the reg_exten is called upon successful registration
dialRegExten : 1
To
# determines if the reg_exten is called upon successful registration
dialRegExten : 0

Seems to have worked for me.

Thanks this worked for me.
And this is better for me than editing php (I have no ideal how to even spell php)

[covarrubiasgg]

I will try that solution with the container.

I have been editing options.conf with

Code: Select all

$webphone_call_seconds  = '2';

I have been having this issue with all my new setups since December.

[vapiano]

Container ID: VICIPHONE_SETTINGS
change
# determines if the reg_exten is called upon successful registration
dialRegExten : 1
To
# determines if the reg_exten is called upon successful registration
dialRegExten : 0

Seems to have worked for me.

Wow, thank you. I had the same issue after SVN update and that really helped

[dreedy]

Your welcome glad it helped out. There is a further update on this.

I was told about this just a few months ago and wanted to update the information.

dialRegExten can be set back to 0 now with the addition of this in the webphone template.

Admin--Templates--web/dialer template for phone.
add to the end of template and this will resolve the issue.
context=default