http://vicidial.org/docs/QC_PROCESS.txt
1. Enabled qc in the System settings, Then I enabled it on my admin account
2. Created and Made a Quality Status Template in the settings containers in fact made multiple
3. Created a Few Differing Score cards
4. I Went to Campaigns > Detailed> QC
Enabled the Status Container, qc Score Card and Webforms
At this Point i Should See Qualified Calls coming thru the quality control area. from what i understand but all I get is
*** NO CAMPAIGNS CONFIGURED FOR QC ***
Also I have tried configuring ingroups and Lists and get the same message
Qc Status Template Container
- Code: Select all
# These types of containers are simply used for creating a list of
# QC-enabled statuses to apply to campaigns, lists, and ingroups.
# Simply put all the statuses that this template should allow in
# a comma-delimited string, as below:
DNC, NI, NA, Appoin
Any Assistance in getting the QC engine To turn on the last portion seems to be evading me in the instructions. Thanks.
Adam
Servers
1 x DB, 10 x SIP, 1 x Web, 1 x Slave Database
VERSION: 2.14-848a
BUILD: 220218-1656
Load Avg - Varies? - we run 60-100 Users Dialing.
Voip - Codec Default