Mid call blind tranafer and transfer back?
Posted: Tue Mar 07, 2023 8:12 amHi everyone i am new here and also new to vicidial and asterisk.
I installed vicidial from scratch on centos 7 with asterisk 13.
So my question here is if i am doing predictive dialing and i have to blind transfer customer to a recording and after recording i want customer to come back to same client how can i do that?
As i said i am total newbie so explain me as mch as possible as far now i came to know that i have to make an extension in extenstion.conf file with some dialplan entries there.. if i am write please explain me or guide me how can i create extension and what entries will i need so my agent can do blind transfer to extension
I installed vicidial from scratch on centos 7 with asterisk 13.
So my question here is if i am doing predictive dialing and i have to blind transfer customer to a recording and after recording i want customer to come back to same client how can i do that?
As i said i am total newbie so explain me as mch as possible as far now i came to know that i have to make an extension in extenstion.conf file with some dialplan entries there.. if i am write please explain me or guide me how can i create extension and what entries will i need so my agent can do blind transfer to extension