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No audio no ring ring or RingBack Customer

http://forum.eflo.net/VICIDIALforum/viewtopic.php?f=4&t=41831

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No audio no ring ring or RingBack Customer

PostPosted: Tue Aug 15, 2023 1:00 pm
by ChristCz
I have the following problem, I installed vicidial 11 . The calls are going out with their respective did. The client listens to me but the agents do not listen to the client and in the manual calls there is no RingBack or ring ring ring tone. I have already redirected the router ports 5060 udp and 10000 to 25000 udp to the server ip since I have a static ip. The ports 80 5060 10000 25000 are enabled in the Firewall . I do not know what the error is due to my VOIp provider did tests and tells me that the problem is the PBX and not the voip provider. Could you please help me

I have the following problem, I installed vicidial 11 . The calls are going out with their respective did. The client listens to me but the agents do not listen to the client and in the manual calls there is no RingBack or ring ring ring tone. I have already redirected the router ports 5060 udp and 10000 to 25000 udp to the server ip since I have a static ip. The ports 80 5060 10000 25000 are enabled in the Firewall . I do not know what the error is due to my VOIp provider did tests and tells me that the problem is the PBX and not the voip provider. Could you please help me ---I have the same problem with both
Image https://postimg.cc/N5ZY6rK9
Image https://postimg.cc/8fjQW1Dm

Code: Select all
vicibox11*CLI> sip show peers
Name/username             Host                                    Dyn Forcerport                                                                                  Comedia    ACL Port     Status      Description
100/100                   192.168.1.1                              D  No                                                                                          No             19546    OK (106 ms)
smart                     206.16x.69.xx                              No                                                                                          No             5060     OK (80 ms)
smartprueba               206.16x.69.xx                             No                                                                                          No             5060     OK (80 ms)


Code: Select all
 ports: 80/udp 443/udp 22/tcp 5060-5080/udp 10000-20000/udp 3389/udp 3389/tcp 5061-5080/tcp


when making a call that is the record it leaves

Code: Select all
[Aug 15 12:13:15]   == Using SIP RTP CoS mark 5
[Aug 15 12:13:15]     -- Called 100
[Aug 15 12:13:16]     -- SIP/100-00000000 is ringing
[Aug 15 12:13:17]        > 0x7ff8bc00a840 -- Strict RTP learning after remote address set to: 192.168.1.1:56700
[Aug 15 12:13:17]     -- SIP/100-00000000 answered
[Aug 15 12:13:17]     -- Executing [8600051@default:1] MeetMe("SIP/100-00000000", "8600051,F") in new stack
[Aug 15 12:13:17]     -- Created MeetMe conference 1023 for conference '8600051'
[Aug 15 12:13:17]     -- <SIP/100-00000000> Playing 'conf-onlyperson.gsm' (language 'en')
[Aug 15 12:13:18]        > 0x7ff8bc00a840 -- Strict RTP switching to RTP target address 192.168.1.1:56700 as source
[Aug 15 12:13:18]   == Manager 'sendcron' logged off from 127.0.0.1
[Aug 15 12:13:22]        > 0x7ff8bc00a840 -- Strict RTP learning complete - Locking on source address 192.168.1.1:56700
[Aug 15 12:13:29]   == Manager 'sendcron' logged on from 127.0.0.1
[Aug 15 12:13:29]     -- Called 8600051@default
[Aug 15 12:13:29]     -- Executing [8600051@default:1] MeetMe("Local/8600051@default-00000000;2", "8600051,F") in new stack
[Aug 15 12:13:29]     -- Local/8600051@default-00000000;1 answered
[Aug 15 12:13:29]     -- Executing [811786496xxxx@default:1] AGI("Local/8600051@default-00000000;1", "agi://127.0.0.1:4577/call_log") in new stack
[Aug 15 12:13:29]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=DENUEDOM))
[Aug 15 12:13:29]     -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPDTO=12))
[Aug 15 12:13:29]     -- <Local/8600051@default-00000000;1>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Aug 15 12:13:29]     -- Executing [8117864969491@default:2] Set("Local/8600051@default-00000000;1", "CALLERID(num)=1307316xxxx") in new stack
[Aug 15 12:13:29]     -- Executing [8117864969491@default:3] Dial("Local/8600051@default-00000000;1", "SIP/smartprueba/224901786496xxxx,,o") in new stack
[Aug 15 12:13:30]   == Using SIP RTP CoS mark 5
[Aug 15 12:13:30]     -- Called SIP/smartprueba/22490178649xxxx
[Aug 15 12:13:30]   == Manager 'sendcron' logged on from 127.0.0.1
[Aug 15 12:13:30]     -- Called 58600051@default
[Aug 15 12:13:30]     -- Executing [58600051@default:1] MeetMe("Local/58600051@default-00000001;2", "8600051,Fmq") in new stack
[Aug 15 12:13:30]     -- Local/58600051@default-00000001;1 answered
[Aug 15 12:13:30]     -- Executing [8309@default:1] Answer("Local/58600051@default-00000001;1", "") in new stack
[Aug 15 12:13:30]     -- Executing [8309@default:2] Monitor("Local/58600051@default-00000001;1", "wav,20230815-121329_8117864969491") in new stack
[Aug 15 12:13:30]     -- Executing [8309@default:3] Wait("Local/58600051@default-00000001;1", "14400") in new stack
[Aug 15 12:13:30]   == Manager 'sendcron' logged off from 127.0.0.1
[Aug 15 12:13:31]   == Manager 'sendcron' logged off from 127.0.0.1
[Aug 15 12:13:34]        > 0x7ff8c800c450 -- Strict RTP learning after remote address set to: 206.165.69.193:42932
[Aug 15 12:13:34]     -- SIP/smartprueba-00000001 is making progress passing it to Local/8600051@default-00000000;1
[Aug 15 12:13:34]     -- Dial Tiemout Reset on channel SIP/smartprueba-00000001 due to PROGRESS message.
[Aug 15 12:13:34]     -- SIP/smartprueba-00000001 answered Local/8600051@default-00000000;1
[Aug 15 12:13:34]     -- Channel SIP/smartprueba-00000001 joined 'simple_bridge' basic-bridge <bf4742b6-c4f4-42bc-b28e-5622b1970cda>
[Aug 15 12:13:34]     -- Channel Local/8600051@default-00000000;1 joined 'simple_bridge' basic-bridge <bf4742b6-c4f4-42bc-b28e-5622b1970cda>
[Aug 15 12:13:43]   == Manager 'sendcron' logged on from 127.0.0.1
[Aug 15 12:13:43]     -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/8600051@default-00000000;2
[Aug 15 12:13:43]   == Spawn extension (default, 8600051, 1) exited non-zero on 'Local/8600051@default-00000000;2'
[Aug 15 12:13:43] WARNING[7299][C-00000002]: func_hangupcause.c:138 hangupcause_read: Unable to find information for channel
[Aug 15 12:13:43]     -- Executing [h@default:1] AGI("Local/8600051@default-00000000;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
[Aug 15 12:13:43]     -- <Local/8600051@default-00000000;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
[Aug 15 12:13:43]     -- Channel Local/8600051@default-00000000;1 left 'simple_bridge' basic-bridge <bf4742b6-c4f4-42bc-b28e-5622b1970cda>
[Aug 15 12:13:43]   == Spawn extension (default, 8117864969491, 3) exited non-zero on 'Local/8600051@default-00000000;1'
[Aug 15 12:13:43]     -- Executing [h@default:1] AGI("Local/8600051@default-00000000;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----13-----13-----SIP 200 OK)") in new stack
[Aug 15 12:13:43]     -- Channel SIP/smartprueba-00000001 left 'simple_bridge' basic-bridge <bf4742b6-c4f4-42bc-b28e-5622b1970cda>
[Aug 15 12:13:43]   == Manager 'sendcron' logged on from 127.0.0.1
[Aug 15 12:13:43] NOTICE[7330]: manager.c:4531 action_hangup: Request to hangup non-existent channel: Local/8600051@default-00000000;2
[Aug 15 12:13:43]     -- <Local/8600051@default-00000000;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----13-----13-----SIP 200 OK) completed, returning 0
[Aug 15 12:13:43]   == Manager 'sendcron' logged on from 127.0.0.1
[Aug 15 12:13:43]     -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/58600051@default-00000001;2
[Aug 15 12:13:43]   == Spawn extension (default, 58600051, 1) exited non-zero on 'Local/58600051@default-00000001;2'
[Aug 15 12:13:43] WARNING[7305][C-00000004]: func_hangupcause.c:138 hangupcause_read: Unable to find information for channel
[Aug 15 12:13:43]     -- Executing [h@default:1] AGI("Local/58600051@default-00000001;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
[Aug 15 12:13:43]     -- <Local/58600051@default-00000001;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0
[Aug 15 12:13:43]   == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600051@default-00000001;1'
[Aug 15 12:13:43] WARNING[7304][C-00000005]: func_hangupcause.c:138 hangupcause_read: Unable to find information for channel
[Aug 15 12:13:43]     -- Executing [h@default:1] AGI("Local/58600051@default-00000001;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
[Aug 15 12:13:43]     -- <Local/58600051@default-00000001;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------) completed, returning 0



I appreciate your help

vicibox11.0.1 : VERSION: 2.14-892a BUILD: 230726-0922 | Single Server | Asterisk 16.30.0-vici | No Extra Software After Installation | Intel i7 6700 16gb Ram

Re: No audio no ring ring or RingBack Customer

PostPosted: Tue Aug 15, 2023 4:00 pm
by martinch
Oh hey Christ, welcome to the boards!

Have you tried verifying two-way audio locally through your ViCiBox installation? Just to test audio is working locally and then you can look at your Voip provider for issues.

I can see extension 100. Try setting a second extension 200 and try calling 100 to 200 and just see if you get that two-way audio.

Happy to help. Cheers.

Re: No audio no ring ring or RingBack Customer

PostPosted: Wed Aug 16, 2023 1:20 am
by carpenox
Your missing Tt on your dialplan. Where you have EXTEN: 2},,o change to Tto and you should be good to go

Re: No audio no ring ring or RingBack Customer

PostPosted: Wed Aug 16, 2023 11:19 am
by ChristCz
martinch wrote:Oh hey Christ, welcome to the boards!

Have you tried verifying two-way audio locally through your ViCiBox installation? Just to test audio is working locally and then you can look at your Voip provider for issues.

I can see extension 100. Try setting a second extension 200 and try calling 100 to 200 and just see if you get that two-way audio.

Happy to help. Cheers.


hi Martichi just tried and it works well, it is heard clearly in both extensions . Any other ideas of what it could be? thanks dude

Re: No audio no ring ring or RingBack Customer

PostPosted: Wed Aug 16, 2023 11:22 am
by ChristCz
carpenox wrote:Your missing Tt on your dialplan. Where you have EXTEN: 2},,o change to Tto and you should be good to go


Code: Select all
exten => _81XX.,1,AGI(agi://127.0.0.1:4577/call_log)
same => n,Set(CALLERID(num)=1307316xxxx)
same => n,Dial(${SIPsmart}/22490${EXTEN:2},,Tto)
same => n,Hangup


I just tried and I still can't hear the customer, They hear me fine, when I start the session the login audio is heard fine, at the time of dialing it gives the dial tone but still without Ring Back or audio when connecting the call

Any other ideas of what it could be?

thanks sincerely

Re: No audio no ring ring or RingBack Customer

PostPosted: Wed Aug 16, 2023 2:24 pm
by carpenox
It's this hosted on AWS?

Re: No audio no ring ring or RingBack Customer

PostPosted: Wed Aug 16, 2023 2:45 pm
by ChristCz
carpenox wrote:It's this hosted on AWS?


hi, is hosted
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