System turns for ingroup inbound
Posted: Wed Sep 06, 2023 10:12 pmHello!
I have a campaign with an attention queue but now we need that when the queue is full the announcement indicates how many users are in front of it, for example, the queue announcement could be "Right now all our agents are busy, your turn is number 5 has a waiting time of approximately 4:30 minutes"
There is a service or application which can integrate Vicidial to offer this service, it would be a kind of turn-based system for the queue
I have a campaign with an attention queue but now we need that when the queue is full the announcement indicates how many users are in front of it, for example, the queue announcement could be "Right now all our agents are busy, your turn is number 5 has a waiting time of approximately 4:30 minutes"
There is a service or application which can integrate Vicidial to offer this service, it would be a kind of turn-based system for the queue