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I add 8168 extension as described in the manual. When I dial 8168 I heard the message asking for pin. I pressed 4321# then the system doesn't nothing. I am using Firefly soft phone. Is this the reason I can't record message? Thanks.

Have you tried another softphone like IDEFISK?

What is the output on the Asterisk CLI?

Thanks for your help. I just tried Idefisk and got the same error. No sounds after typing in 4321#.

-- Executing Answer("SIP/soft-081ac848", "") in new stack
-- Executing AGI("SIP/soft-081ac848", "agi-record_prompts.agi") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/agi-record_prompts.agi
== Spawn extension (default, 8168, 2) exited non-zero on 'SIP/soft-081ac848'
-- Executing DeadAGI("SIP/soft-081ac848", "agi://127.0.0.1:4577/call_log") in new stack
-- AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
-- Executing DeadAGI("SIP/soft-081ac848", "agi://127.0.0.1:4577/VD_hangup--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
-- AGI Script agi://127.0.0.1:4577/VD_hangup--HVcause ... ---------- completed, returning 0

In your sip.conf what is your dtmf mode?

inband

I just changed it to rfc2833 and it works. Thanks for your help.