vicidial.org

Hi, quick question. Is there any issue with Vicibox v.11.0.1 230806 and ViciPhone? Is it almost impossible to make it auto-answer the call? Phone settings for auto answer doesn't work, and I don't see a manual method to answer either.

It's not the phone, it's something else with your setup. Did you try to change the SSL cert yet?

Thank you for the reply and all your help but, If SSL was misconfigured, I wouldn't be able to register the SIP devices using the WebRTC softphone, as it is one of the requirements of the Asterisk modules involved. The HTTP module and SIP module require a correct SSL configuration. I conducted a SIP trace and observed a SIP 180 status code, indicating that the initial request to establish a call has been received successfully. The server is in the process of alerting the call recipient (in this case the Webphone), so the user knows there is an incoming call. Based on this, I can assume the WebRTC phone is alerted, but it is not replying to the call

I have seen many issues when using that acme.sh cert like you have, the exact issue you are having. Try the certbot method as I have suggested.

I will try that method as well, but it would be helpful if someone from the VICI team could confirm if that is indeed an issue. If this is the case, they must update the instructions on their official VICIBox website...

In the picture Viciphone has auto answered the call. You can tell by the change to the display section. Something is blocking the 200 OK Viciphone sent from getting back to Asterisk.

You are using Viciphone version 1 based off the SIP User Agent. Have you tried Viciphone Version 3? Version 1 is using a very outdated version of the SIP.js library. It could be causing issues for the browser. To use Version 3 change the Webphone URL in Admin -> System Settings to:

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https://phone.viciphone.com/v3.0/viciphone.php

make sure that in the SIP Template you are using for your phone you have:

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rtcp_mux=yes
context=default

set. Then go into ADMIN -> Settings Containers -> VICIPHONE_SETTINGS and set:

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# determines if the reg_exten is called upon successful registration
dialRegExten : 1

if it is not already. This will make it so that Viciphone will call into Asterisk when it registers rather than Vicidial having to trigger a call to Viciphone. This has proven to also be more reliable.

Thank you, I followed your recommendations and got the issue fixed in less than 5 minutes all working fine now.