Call Recordings by Disposition
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Call Recordings by Disposition
by Tred » Fri Nov 03, 2023 9:17 am
Hey guys hopefully this is the correct place for this. I have been slowly learning VICI over the past few months at my current job. I am wondering if their is a way to sort/filter calls by disposition. Currently to pull calls our QA team will have to go to a specific agent, but would be preferred if we could filter by campaign and disposition.
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Re: Call Recordings by Disposition
by carpenox » Fri Nov 03, 2023 12:04 pm
You can setup quality control, enabled in system settings
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