vicidial.org

Hey Matt I think this may be a question only you can answer, but how can I get statuses dispo'd by VDAD thru AGI to be included in quality control numbers?

QC is based on the vicidial_agent_log, so only agent-handled calls will be eligible for QC review as it is currently written.

damn ok, thank you, how many hours to get it included?

Not really sure, we'll need to do a code review to figure out everything that would need to be changed. Send an email to <support@vicidial.com> with the full requirements for the change and we can get that back to you.