Rotate Caller ID for state

[atkins513]

I want to rotate multiple phone numbers for each state, alternating basically by each call if possible for my whole team of call agents. If i have 4 phone numbers for a state, how do I go about making them rotate evenly?

Will it work to add all 4 phone numbers under the same state under Admin, CID GROUPS? If I add 4 numbers for the same state, and make them all active, will it rotate automatically?
Thanks for the assistance.




VERSION: 2.14-634c BUILD: 210421-2110

[carpenox]

yes it will, cid groups is the way to go, you can check out this article for more info:

https://dialer.one/how-to-use-cid-groups/

[atkins513]

Follow up question.

If my team makes 1,000 calls a day over 7 states, Would 5 numbers per state on rotation be sufficient to avoid being marked as spam?

Thank you

[carpenox]

thats a pretty fine line or margin, i would try to keep it under 150 calls per day per did

[atkins513]

thats a pretty fine line or margin, i would try to keep it under 150 calls per day per did

Thanks, all the calls are divided over 7 states, and in this scenario 5 different phone numbers. The average calls per did per day should be about 28 calls per day per did broken up throughout the day.

[carpenox]

ah ok i misunderstood, good postback