vicidial.org

Hi!
I have a question:
I can call to other vicidial extension from vici? I mean an agent need to talk with other agent and he need to talk with agent 2, I can do a call to agent 2 from Vici ?
If it does, how ?

TIA

Dial override

macaruchi wrote:Hi!
I have a question:
I can call to other vicidial extension from vici? I mean an agent need to talk with other agent and he need to talk with agent 2, I can do a call to agent 2 from Vici ?
If it does, how ?

TIA

You can dial their extension number if you want to call their extension directly. And if you want to send call from agent screen then you can select transfer => AGENTS => select agent and transfer.
Both ways it will transfer to call to specific agent.

A transfer is not the same as calling another agent. I don't think it's possible. Most of our clients use webphones with active connection, that means each agent can get a call at any time when they are not paused and so it would require a new feature so you can call another agent. Simply dialing their extension would only work with on-hook phones.

Each agent phone has a Phone/extne context and dialplan number.

If all the agents are still in "default" context, they can dial each other's dialplan number directly if they are using a softphone with a dialpad. Note that this is not tracked by any vicidial logging. This is a basic Asterisk function.

Of course, there's still the chat system if you are using Web phones that do not have dial pads

Thank you for posting your specs! Well done.

PS: Moving to the Support board where it belongs