vicidial.org

Hello Team

Below are my Call flow
- Incoming call coming into the system
- It will goes under the call Menu
In Call Menu we have 2 option
- Press 1 - Go into the Queue
- Press 2 - Hangup Call
- After Press1 I Need 20 second wait time before offer call to the agent.

Here what happen
- After press 1 call is assigned to available Agent for that Queue.


I need 15 to 30 sec wait time before assign call to the agent after press 1 from Call Menu

Have it go to an empty ingroup with no agent no queue sent to agent queue with 20 second wait time

I suggest you can put welcome file on your ingroup for 15-30 seconds, so your customer can not hangup the call while it is playing that welcome file, and once it is finished it will connect to available agent.

Survey Opt-in Audio File

This plays before the transfer to agent. Welcome the prospect to whatever they just pressed one for.

However: It would be interesting to find out WHY you need that long. Is there a process that has to "go get some information"?