Dialplan entry issue

[rdipen]

Greetings Everyone!

We are using:
ViciBox V.10.0.0 210901
VICIDial version: 2.14b0.5
Asterisk #: 13.38.2
SVN: 3693
On physical computer Dell precision T1650 Intel i5, 16G RAM, 1 TB HDD

We have a Dialplan set for all the extensions under ADMIN->CARRIERS and one of the entry for ext 3290 is:
exten => 3290,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 3290,n,AGI(agi-NVA_recording.agi,BOTH------Y---Y---Y)
exten => 3290,n,Playback(/var/lib/asterisk/sounds/44048020)
exten => 3290,n,Playback(/var/lib/asterisk/sounds/85100075)
exten => 3290,n,Dial(SIP/290&SIP/1290,15,Ttr)
exten => 3290,n,Playback(/var/lib/asterisk/sounds/85100031)
exten => 3290,n,Dial(SIP/290&SIP/1290&SIP/516&SIP/1516&SIP/806&SIP/1806,15,Ttr)
exten => 3290,n,Playback(/var/spool/asterisk/voicemail/default/290/unavail)
exten => 3290,n,VoiceMail(290@default)

From what I understand exten => 3290,n,Dial(SIP/290&SIP/1290&SIP/516&SIP/1516&SIP/806&SIP/1806,15,Ttr) actually works as a spillover and would dial all the mentioned extensions... Now here's the problem we don't have any dialplan entry for Ext 402 but for some reason whenever we call x3290 it is ringing 402.
Here's the result I have got after running asterisk -r :

Executing [3290@default:7] Dial("SIP/vitel-inbound-0004af2e", "SIP/290&SIP/1290&SIP/402&SIP/516&SIP/1516&SIP/806&SIP/1806,15,Ttr") in new stack

Any idea how to get rid of 402 in there as our DIalplane doesn't have and already tried reloading Dialplan script?

[williamconley]

That's not a Vicidial dialplan. You're dialing multiple phones rather than using an Ingroup to dial multiple phones. You're trying to use Vicidial without Vicidial ... accessing direct asterisk functions to replace what Vicidial would do.

That makes it sound like you know more about Asterisk than Vicidial. Which tends to cause odd configuration issues as well, which tends to break Vicidial.

Given the odds: You did something "configuration-wise" that breaks Vicidial's ability to write the sip-vicidial.conf file properly, and you're using an old one (or a sip.conf edit directly!). Which means your problem is in a conf file and not in Vicidial at all.

Speaking from experience: If you're going to use Vicidial, use Vicidial. If you want to use Asterisk functions "with" Vicidial, you have to check your asterisk configuration files manually to find out what you broke. Asterisk has forum's that are far larger than Vicidial's customer base.