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Barge without dropping
Posted:
Tue Mar 26, 2024 9:11 amby atkins513
Hello,
Is there anyway to barge a representative without automatically disconnecting after the call? For instance in a situation where you want to remain connected to their line to continue to help them with calls.
I appreciate the help.
VERSION: 2.14-634c BUILD: 210421-2110
Re: Barge without dropping
Posted:
Tue Mar 26, 2024 1:50 pmby carpenox
when u whisper thru real time, it stays connected during calls
Re: Barge without dropping
Posted:
Wed Mar 27, 2024 7:47 amby atkins513
carpenox wrote:when u whisper thru real time, it stays connected during calls
Yes, but i am looking to Barge so the customer's can also hear me, without disconnecting. I know how to whisper and it doesnt disconnect.
Thanks
Re: Barge without dropping
Posted:
Fri Mar 29, 2024 7:22 amby atkins513
So, when I barge my representative, then the customer and rep hangs up I get disconnected and have to barge again to make a new call with the rep. Is there anyway to just remain connected with the representative until I decide to disconnect?
Thanks
Re: Barge without dropping
Posted:
Tue Apr 02, 2024 7:49 amby carpenox
no there is not, you get entered into the conference for a barge and that conference i destroyed when the customer hangs up
Re: Barge without dropping
Posted:
Wed Jun 05, 2024 10:55 amby dreedy
First off if you are using confbridge it sounds like your svn is not updated. I reported this issue with the confbridge setup hanging up after each session was hung up and there is a fix for this in the svn but i am not sure what svn or build you are using so this is just guessing.