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Automatically adjust dial level

PostPosted: Wed Apr 24, 2024 9:04 am
by wjohnson133
Hi everybody,

I was wondering if I there is any out of the box configuration that would allow me to do the following:

Put ratio mode audodial level of 2

If there is a dropped call auto adjust dial level to 1 and when calling back dropped calls one at a time and then switch back to autodial level of 2.

MOJO seems to use vicidial as it's backend and has this feature.

Re: Automatically adjust dial level

PostPosted: Wed May 01, 2024 6:44 am
by carpenox
its adapt method which is "predictive" but it really only works well if you have at the very least 5 agents, preferrably 7-8 or more, check out this article:

https://dialer.one/index.php/vicidials- ... -revealed/

Re: Automatically adjust dial level

PostPosted: Wed Jul 17, 2024 6:03 pm
by williamconley
While carpenox is correct: In this *specific* instance, Adapt actually performs exactly as you have described. Most call centers do not prefer "drop it to 1:1 dialing!" that quickly. But if that is your preference, adapt is perfect.