vicidial.org

VERSION: 2.14-876a
BUILD: 230306-2050

In need some help with calculating Connect Rates on my campaigns.

In my mind Answered means that an actual agent was connected to the call, and Dropped is a call that got passed AMD by no agent was connected.
Is that correct?

Looking at the real-time report....

CALLS TODAY: 97668
DROPPED / ANSWERED: 390.000 / 23130

So (Dropped + Answered) / Calls Today = Connect Rate, right?
In this particular example; (390 + 23130) / 97668 = 0.2408 = 24.08% connect

My intention is to build automated (custom) reports to show Connect Rates per hour, using the vicidial_log table.
Am I on the correct track?

TIA
IanGP

just enable carrier stats, it will show you the ASR

Thanks Carpenox,

carpenox wrote:just enable carrier stats, it will show you the ASR

Are you referring to:

Code: Select all

CARRIER STATS:                    HANGUP STATUS        24 HOURS        6 HOURS        1 HOUR        15 MIN        5 MIN        1 MIN 
        ANSWER    57252  73.4%   42814  74.4%   8032  78.4%   1784  80.4%   542  79.4%   121  79.6%

If so, that won't work for my purposes, as that system wide, not campaign specific.
And if I understand correctly, ANSWER in the above context would include calls connected to an Answering Device.

Perhaps a better question is what are the definitions of DROPPED / ANSWERED in the Real-Time Report?

TIA
IanGP

Dropped are calls answered and sent to agents but were not accepted in the time set in your drop seconds
Answered are calls connected to agents

Have you looked at Penetration available in the Campaign Modify (Detail) and Lists Pass report?